SaaStr

FEBRUARY 25, 2020

Join us at SaaStr Annual 2020. Because it’s not so much focused around X, Y, Z NPS score. And then we transition them to support and then we give them to the account manager and then we do their renewal. Want to see more content like this? Kathy Lord | SVP @ Sage People. FULL TRANSCRIPT BELOW. Maybe, maybe not.

Prospecting 96

Prospecting Customers Promote X-functional 96

SaaStr

DECEMBER 17, 2019

Join us at SaaStr Annual 2020. It allows us to think more about kind of where we end with the organization, how we interact with the organization, and allows us to spend a lot of time on account management and figuring out how best to kind of create champions out of those customers we have. Want to see more content like this?

Finance 85

Finance X-functional Non-Profits Launch 85

SaaStr

FEBRUARY 11, 2020

Join us at SaaStr Annual 2020. The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. Learn why it is difficult to have accurate and trustworthy outbound dashboards and how to clean up and educate your clients. Want to see more content like this?

Growth 110

Growth Niche Hospitality X-functional 110

SaaStr

JULY 24, 2019

Join us at SaaStr Annual 2020. This is pretty simple, but when I look at this industry, a lot of times what I see is organizations crafting pricing packages that would enable, for example, an enterprise-wide license, where an organization pays you X amount of money, and they have unlimited seats, unlimited usage. FULL TRANSCRIPT BELOW.

X-functional 64

X-functional Engineering Clients Start-ups 64

SaaStr

SEPTEMBER 13, 2020

To say that 2020 has been unusual, and unprecedented, and momentous would all be understatements. Coincidentally, SaaStr Annual was slated to be February 5th, 2020 this year, where we were going to reveal that the cloud had passed the one trillion market cap mark, which was exactly one year after the SaaStr Annual 2019.

Non-Profits 92

Non-Profits Strategize Trust Growth 92

SaaStr

MARCH 17, 2020

Join us at SaaStr Annual 2020. CSM, account manager, AE, whoever is kind of running point as the quarterback of the relationship, they can also just ask. Rather than saying to the customer, “If you do this reference call, then you will get X,” you ask the customer for the reference call. FULL TRANSCRIPT BELOW.

Clients 75

Clients Service Customers Start-ups 75

Sales Hacker

MAY 26, 2020

How to adjust your company’s 2020 forecast. How to adjust your company’s 2020 forecast [27:41]. Sam Jacobs: Today on the show, we’ve got Peter Wooster, a 25-year veteran of technology sales and executive management. Should that be a separate account management team? We’re on iTunes. I think we do.

Prospecting 123

Prospecting E-commerce Account management Up-sell 123