5 Predictions about the Future of Customer Success in 2024 with Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin
SaaStr
JANUARY 12, 2024
It probably won’t go back to 2021 levels, but it will be some kind of growth. People did invest a lot in CSM, and in 2021 and 2022, the CSM population grew roughly 20%. Just fewer customers got coverage or CSMs got a bigger book of business to manage. Nick explained: “If you look at 2021 to 2022, the bubble peaks. .”
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