Remove 2021 Remove Contract Remove Customers
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Is it Really ARR? In 2021+, Yes. As Long As NRR is > 100%

SaaStr

It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. First, Snowflake rolls its large customers into fixed comittments (as does AWS and many others), and bills them in advance.

Contract 144
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The Annual Per-Seat SaaS Contract: Not Quite The Gold Standard It Used To Be

SaaStr

In the old days, a customer would pay a large fee for the software upfront, and then a smaller maintenance fee for years to come. Fast forward to 2021, and many SaaS and similar products don’t really charge upfront fees: 50% of Zoom customers pay monthly. ServiceNow does primarily 3 year, $1M+ contracts , for example.

Contract 115
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SaaS Rule of 40 Drivers Using KeyBanc’s 2021 SaaS Survey

SaaStr

” Fortunately, the always excellent KeyBanc Capital Markets (KBCM) 2021 SaaS Survey – which covers over 350 private SaaS companies across various stages and categories – provides a very rich data set to work from. 2 drivers stood out as notable: Customer Acquisition Cost (CAC) and Churn.

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One Simple Rule on When to Build a “Custom” Feature

SaaStr

Your Top 10 customers will ask for a lot of stuff that seems custom. Basically never seen the Next Top 10 Customers not want to use at least some of those "custom" feature. — Jason BeKind Lemkin (@jasonlk) February 26, 2021. One-off customization per se is bad. It has to be a 1+ year contract.

Customers 121
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Your 2021 Sales Enablement Platform Buyer’s Guide (+10 Tools to Consider)

Sales Hacker

They’re all on board – marketing, sales, product, customer success, and executive leaders. Sales engagement platforms integrate your marketing automation systems with your team’s workflows so reps can provide a customer-centric experience that’s created specifically for your target audience, resulting in improved lead conversion rates.

GTM 115
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10+ LinkedIn Profile Tips to Stand Out in 2021

Sales Hacker

These are our best LinkedIn profile tips for 2021. Creating a custom hashtag for your content. Mameesh has created a custom profile banner that includes a few of the items listed above, such as her personalized hashtag, a call-to-action, and her list of services. This is also the time to claim your custom LinkedIn URL.

Pitch 128
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Doing 5, 6 or 7 Figure Deals? Don’t Forget the Services Revenue

SaaStr

— Jason BeKind Lemkin (@jasonlk) January 15, 2021. Turns out though, that in the vast majority of six-figure contracts, virtually every seven-figure contract, and quite a few five-figure contracts … there’s always a services component. Gross margins on services are about 35%. It sure did to me.

Service 138