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Screenshot from PegaWorld 2021. The main takeaway is that almost three-quarters of workers are experiencing heightened complexity in their roles as customer demands increase. During the virtual event, Pega will announce an acquisition and a strategicpartnership with Google. Alan Trefler, founder and CEO of Pega.
Providing prospects with a seamless buying experience is key, since McKinsey’s 2021 Next in Personalization study found that 71 percent of buyers expect a personalized experience during the sales process. ” Finally, “the right mix of capabilities and complexity — plus a strategicpartnership.”
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