SaaStr

JANUARY 2, 2025

In 2021, everyone bought 100 new sales and revenue apps to keep the sales engine humming, along with large investments on the human side of RevOps, Customer Success, and more. Weve cut back customer success and rolled it into sales, instead of investing more there, in many cases. Unless it leverages AI.

Up-sell 132

Up-sell B2B Engineering Technology 132

Martech

OCTOBER 22, 2024

The new offering is available immediately but only to customers in the United States. Maybe digital won’t grow again like it did in 2020 and 2021, but it’s also not going back. Management of products, orders, customers, pricing and promotions in one place. Why we care. That genie is out of the bottle.

Price 113

Price CRM Launch Follow-up 113

SaaStr

FEBRUARY 3, 2025

There have been so many price increases since 2021, many apps are 40% or more expensive than they were in 2021. So while customer are spending more overall with AI added, they are also buying fewer seats. And all the leaders in SaaS are leaning in on AI, from Salesforce to Asana to HubSpot to ServiceNow and more.

Price 119

Price Contact B2B Growth 119

ClickFunnels

JANUARY 28, 2022

The post Convertri Review For 2021 – All You Need To Know About Convertri appeared first on ClickFunnels. Convertri infrastructure is especially reliable due to their custom content delivery network (CDN). This has helped them establish a name for themselves and build a solid customer base. Alternatives. Continue reading….

A/B testing 148

A/B testing Launch Price Up-sell 148

ClickFunnels

SEPTEMBER 9, 2021

XX, 2021 — ClickFunnels, the global leader in online marketing and sales funnels, officially acquired software products Doodly, Toonly, Voomly, Talkia, and Automatic Script from Bryxen, Inc and formed a new company, Voomly LLC, to manage the products. BOISE, Idaho, Sep. ClickFunnels has ranked on the prestigious Inc.

Sell 264

Sell Product Service Customers 264

Martech

DECEMBER 27, 2021

Marketers will be engaging with more customers in three-dimensional virtual spaces next year. In 2021, the parent company formerly known as Facebook put all its weight behind a virtual reality experience for relationship building and customer engagement. This will foster a collaborative relationship between brands and customers.

Customers 144

Customers Retail Technology Technology 144

Martech

SEPTEMBER 20, 2024

Because marketing handles so much customer data, it’s essential to know what to do when a breach happens. That’s an increase of nearly 50% in the previous 12 months and three times as many as in 2021. million Bank of America customers was stolen through the systems of Infosys McCamish. Dig deeper: U.S.

Government 117

Government Legal Contract Commission 117

Sales Hacker

DECEMBER 10, 2024

A critical inflection point came when Martin and Levelset’s VP of Customer Success recognized the untapped potential in their existing customer base. However, as the industry proved resilient, Levelset was able to accelerate its growth trajectory in 2021. . “0 to 1’s really hard. 1 to 10’s really hard.

GTM 109

GTM Construction Quota Growth 109

Iannarino

JANUARY 9, 2022

Any time spent in operations, accounting, or customer service is time stolen from sales. One of the reasons salespeople fail to reach their goals is because they spend their time in the wrong role, especially roles with responsibilities outside of sales.

Negotiate 161

Negotiate Intrinsic Clients Sales 161

ClickFunnels

SEPTEMBER 25, 2021

And we just shared it with a few thousand people at Funnel hacking Live 2021! …. Each section is uniquely designed for different parts of your team … sales, customer support, funnel builders, traffic analytics. platform has been designed to fit everything into one customer hub. The post Sneak Peek: Click Funnels 2.0

Start-ups 264

Start-ups Customers Sales 264

Martech

OCTOBER 15, 2024

In other words, negative experiences sharply impact customer loyalty, but — despite the ready availability of feedback channels — consumers aren’t letting brands know about bad interactions, or good ones either. This is a trend we’ve been asking about every year since the study began in 2021 and it has dropped every single year.

Customers 119

Customers Trust Process B2C 119

Martech

JULY 24, 2024

Think beyond national boundaries: Paris sponsors are The brand sponsorship landscape is drastically different from the 2020 Tokyo Games (which took place in 2021 because of COVID-19). When creating a customized experience for sports fans, make sure to tie it back to your brand. They might be engaging with teams on social media.

Sports 113

Sports Gambling Entertainment Hospitality 113

Iannarino

JUNE 29, 2021

Later incarnations included organizational charts of the executive leadership team, a map of locations, and a list of customers with instantly recognizable logos. The prospective customer was buying the product or service, so the competition was between each competitor’s product lines. The competition was over trust and reputation.

Clients 344

Clients Price Technology Technology 344

SaaStr

MARCH 5, 2025

So Snowflake looked immortal in 2021, looked a little more mortal in 2024 … and is now, like many of the best in Cloud and B2B, reacclerating in 2025! 26% for the year 126% NRR It’s not 2021. And come meet and hear from CEO Sridhar Ramaswamy LIVE at 2025 SaaStr Annual, May 13-15 in SF Bay!! No, it’s 2025.

Contract 71

Contract Price Growth B2B 71

Martech

NOVEMBER 3, 2023

Marketing leaders looking to expand their customer database should focus on delivering value to the customer as the top priority in their strategies and campaigns — or risk undermining their customer data exchange efforts and investments. Today’s consumers are taking a more active approach to withholding their personal data.

Customers 111

Customers Retail Campaign Trust 111

SaaStr

FEBRUARY 21, 2025

He was also known for his hands-on approach in the early days, personally visiting construction sites to understand customer needs and pain points. The company went public in May 2021, marking a significant milestone in Couremanche’s journey as a founder. He emphasized transparency and maintained an open-door policy.

Construction 97

Construction Education Technology Technology 97

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023. Let’s dive in.

Customers 128

Customers GTM Growth Clients 128

Iannarino

JULY 30, 2021

Michel de Montaigne, in an essay titled “On Ancient Customs,” noted that most people use “their own manners and behavior” to set their standards, typically “within the limitations of the customs into which they were born.” As communication theorist Marshall McLuhan wrote long before email existed, “the medium is the message.”.

Technology 306

Technology Technology Clients Meeting 306

Martech

JUNE 6, 2022

The main purpose of a customer data platform is to merge all your customer data into one place, where you can orchestrate online and offline campaigns based on customer attributes, transactions, or behavior. The idealistic goal of a CDP is to merge all your customer data, but the reality is that might not be worth the trouble.

Customers 132

Customers Campaign Start-ups Prospecting 132

SaaStr

DECEMBER 27, 2024

The Beginning of The End of Customer Success, SDRs, and Support Agents #9. The Thing Is, Maybe 10%-15% of Venture-Backed Startups Are Still Running the 2021 Playbook. Around 1%-1.5% #7. How Would a Person Start a Venture Capital Fund? #8. The New Normal: 700 Employees at $200,000,000 in ARR #10. In 2024/2025.

Price 103

Price Start-ups Customers Sales 103

Search Engine Land

SEPTEMBER 30, 2024

Google introduced a feature called “ optimized targeting ” for Google Display Network, or GDN, campaigns in 2021. Google touts that it can find new customers beyond your existing audience without increasing bids and still meet your goals. Sounds enticing, right?

CTR 90

CTR Campaign Launch Represent 90

Martech

FEBRUARY 22, 2022

One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn’t result in a purchase.

Customers 143

Customers Service Contact CRM 143

ClickFunnels

AUGUST 8, 2021

A lead is a potential customer who has: Expressed an interest in your product or service. Lead generation is the process of converting potential customers into leads by persuading them to give you their contact information, typically in exchange for a lead magnet (a freebie that they can either download to their devices or access online).

Lead generation 246

Lead generation A/B testing X-functional Price 246

Martech

FEBRUARY 14, 2023

Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value. A stellar brand experienc e is essential for creating a long-term relationship that delivers value for you and your customers.

Customers 129

Customers Retail Cross-sell Campaign 129

Martech

OCTOBER 3, 2023

To build trust and authority with customers they transformed their content strategy, broke ground on new channels like TikTok and backed everything with data. Meeting customers where they are and supporting ‘feet on the street’ Lori Dillion serves as head of enterprise marketing at Citizens Bank, with 30 years of experience at the company.

Customers 117

Customers Cold Call Territory Launch 117

SaaStr

OCTOBER 16, 2024

At Least — Not In Spend, and Not Outside of B2B “Tech” Customers. To set the stage, if you talk to any VC out there today, they will tell you that half of their investments which were growing at epic rates in 2021 are barely growing today. AI has ripped through categories like the post-sales space and customer support centers.

B2B 128

B2B Legal Cross-sell Growth 128

Hubspot

JULY 31, 2024

In late 2021, a Gartner study revealed that 83% of B2B buyers prefer placing orders or paying for goods through digital channels. For customers who opt for traditional user registration, make the format as quick and simple as possible—only asking for the essentials. Use auto-fill and a straightforward CTA to maximize conversion.

B2B 83

B2B E-commerce Real Estate B2C 83

Martech

OCTOBER 3, 2023

To build trust and authority with customers they transformed their content strategy, broke ground on new channels like TikTok and backed everything with data. Meeting customers where they are and supporting ‘feet on the street’ Lori Dillion serves as head of enterprise marketing at Citizens Bank, with 30 years of experience at the company.

Meeting 116

Meeting Customers Cold Call Territory 116

Iannarino

JULY 21, 2021

A championship football team from 1967 would have a very tough time even making the playoffs in 2021. The first ever playbook for B2B salespeople on how to win clients and customers who are already being serviced by your competition.". The Game Moves on Without You. Over time, the way a game is played changes, sometimes dramatically.

Cold Call 301

Cold Call Cross-sell Gaming Clients 301

Sales Hacker

DECEMBER 13, 2024

A $1B Acquisition with a Singular Leader for Both Sales and Customer Success In 2017, tech leader Vikas Bhambry found himself at a crossroads. Kustomer, a SaaS startup navigating leadership changes, unexpectedly handed him the reins to both sales and customer experience/success. ” The dual role provided clarity for customers. .”

GTM 108

GTM Customers Sales Growth 108

Sales Pop!

SEPTEMBER 30, 2021

According to The Unbounce Conversion Benchmark Report , the median conversion rate for SaaS businesses in 2021 falls at 3%, with top performers managing to secure rates as high as 20% and over. It should make effective use of the available space to convince potential customers that your product provides them with the solutions they need.

Product 211

Product Technique Niche User Experience 211

Martech

JUNE 27, 2023

Provide customer service. What are your customers and prospects looking for? Andy Crestodina and Ascend2 conducted some useful research into this matter in 2021. 3: Educational content Fill your site with useful, non-salesy information about your category and the problems your customers are looking to solve. Sell, close.

B2B 112

B2B Customers Cross-sell Price 112

ConversionXL

OCTOBER 16, 2022

There’s more to ecommerce customer acquisition than increasing checkout conversion rates. For long-term, sustainable success, you must attract the right customers. In this article, you’ll learn how to gauge the effectiveness of any customer acquisition strategy. What makes customer acquisition different from marketing?

Customers 129

Customers Retail Cross-sell Follow-up 129

Martech

DECEMBER 27, 2021

This addition caps off a series of events upgrades Zoom has implemented throughout 2021. By the end of 2021, with Delta and Omicron variants surging, virtual and “always-on” remote-access experiences look much more like a permanent part of every event marketer’s toolkit.

Product 141

Product Presentation Technology Technology 141

ClickFunnels

JUNE 18, 2021

Middle of the sales funnel (MoFu): Potential customers. Bottom of the sales funnel (BoFu): New and existing customers. You offer the potential customer a freebie known as a lead magnet in exchange for their email address. You offer the potential customer your least expensive and least valuable product.

Minimum Viable Product 229

Minimum Viable Product Assembly Line Niche Sales 229

Veloxy

DECEMBER 28, 2021

While sales acceleration spent 2021 as a powerful, yet underutilized solution across the B2B landscape, the software market is expected to enjoy explosive growth in 2022. 3 AI Sales Features that Customers Love. It has received recognition from G2 for High Performance , Customer Relationships , and Easiest to Do Business With.

Non-Profits 200

Non-Profits Sales Inside sales Price 200

ClickFunnels

JULY 5, 2021

You need to master digital marketing if you want to grow your business in 2021. You offer the potential customer a lead magnet in exchange for their email address. You offer the potential customer your least expensive and least valuable product. You offer the customer a more expensive and more valuable product.

Pitch 246

Pitch Lead generation A/B testing Follow-up 246