SaaStr

DECEMBER 23, 2021

With four digital events plus SaaStr Annual, we have 100+ videos just from 2021 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. State of the Cloud 2021 with Bessemer Venture Partners.

Growth 130

Growth Customers 130

Martech

JUNE 3, 2024

As companies prioritize “efficient growth,” vertical software has gained prominence due to its lower customer acquisition costs, higher expansion sales and stronger gross retention than its horizontal counterparts. In 2021-2022, software companies could easily raise vast amounts of money and win vast numbers of customers.

Growth 136

Growth Pharmaceutical B2C Construction 136

Martech

MAY 18, 2023

growth in 2024, the forecast said. Digital ad spend saw a dramatic rebound in 2021 following the initial wave of the COVID pandemic — when it saw growth of 37.6%. CTV’s projected growth for 2023, however, is 21.2% — nearly triple digital’s growth. growth in retail media search. Digital slice of the pie.

Growth 122

Growth Retail Networking Represent 122

Martech

JULY 28, 2022

Mobile gaming spend will climb from $120 billion in 2021 to $136 billion in 2022. That’s saying a lot when, in the US, we saw console gamers grow by 21% year-over-year in 2021. The post Mobile leads growth in the expanding in-game advertising industry appeared first on MarTech. This makes mobile gaming advertising 3.2

Gaming 136

Gaming Growth Market share Service 136

SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. You have to be scrappy at this stage, and Braze was trying to find product market fit with no product, no revenue, and no customers. You don’t have to leave as the organization scales.

Growth 118

Growth Engineering Customers Technology 118

Martech

SEPTEMBER 9, 2022

in 2021, according to the report. Last year companies spent to keep up with the pandemic-driven shift to online by customers and businesses. This followed huge growth between 2018 and 2020 when martech spending nearly doubled. . in 2021, according to Gartner. Spending increased 20.9% trillion by 2025. Why we care.

Growth 119

Growth B2C B2B Technology 119

Martech

JULY 14, 2022

In 2021, there were many more high-spending e-commerce days in November than in 2020. The post Prime Day contributed to significant e-commerce growth this year appeared first on MarTech. The biggest discounts offered by e-commerce sellers during Prime Day were toys (15% discount) and apparel (12%).

E-commerce 133

E-commerce Growth Retail Promote 133

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. We still want to drive retention and growth and make money. With the number of layoffs, customer success was the highest. The world has changed.

Customers 129

Customers GTM Growth Clients 129

Search Engine Land

NOVEMBER 2, 2023

With customer and revenue growth hitting new highs in Q3, Semrush achieved its first profitable quarter since Q1 2021. Semrush had about 106,800 paying customers as of Sept. Also: 20% growth in customers who pay more than $10,000 annually. That ends a stretch of nine straight quarters posting a net loss.

Growth 88

Growth Customers Price Engineering 88

SaaStr

JULY 22, 2021

Ultimately, almost all software companies end up getting 20-50% or so of their new customers from their existing customers once they hit scale. Bill.com at IPO saw 50% of its new customers coming from word-of-mouth and second-time buyers. Even at $1B+ in ARR, 33% of HubSpot’s customers still come from word-of-mouth.

Referrals 143

Referrals Niche Customers Lead generation 143

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. So, how do they get customers?

Growth 108

Growth Territory Referrals Customers 108

SaaStr

OCTOBER 13, 2023

How do you build a successful, high-growth company that is also profitable? Expensify’s COO, Anu Muralidharan, debunks the fallacy that profitability comes at the expense of growth. As an industry, we’ve assumed all profitability comes at the expense of growth, but that’s just not true. Can it have a meaningful impact?

Growth 119

Growth Drivers/motivators Launch Product 119

SaaStr

DECEMBER 21, 2023

Median Revenue Multiples and Growth Rate is Down This chart is similar to the previous one but without the 10-year rate. Now, a light blue line shows the median consensus NTM growth rate for that same 100 software companies. By comparison, the median growth rate for these businesses from 2015-2017 was 27%. Why is that?

Growth 116

Growth Intrinsic Real Estate Start-ups 116

SaaStr

FEBRUARY 28, 2023

While Zoom Enterprise is growing at a healthy clip, churn is over 3% a month for its SMB customers As a result, it’s now predicting 1% growth next year 1% pic.twitter.com/i2k2W9QbVX — Jason Be Kind Lemkin  (@jasonlk) February 27, 2023 So Zoom has just been the craziest story of all time in SaaS. It probably couldn’t last.

Growth 111

Growth Contract Engineering Customers 111

SaaStr

JULY 24, 2023

Instead of looking at those who are struggling, let’s take a look at the epic growth story of MongoDB, a company crushing it in 2023. in ARR, 29% overall growth, and is worth $29B. 1 — 2022 Saw A Slowdown In Usage Growth, But 2023 Saw A Potential Bounce Back. 3 — New Customer Count Is Up 24%—a Very Good Sign.

Growth 98

Growth Gaming Price Closing 98

SaaStr

NOVEMBER 8, 2021

With too many examples from SaaStr Annual 2021 to call out specifically, here are 2 “Cloud talks plus decks” that I can imagine the Self-Taught Founder relying upon: David Sacks On SaaS Org Charts. Additional Resources: SaaStr Annual 2021 Sessions Worth Studying. Full Session YouTube. The much lower R-squared (0.22

GTM 141

GTM Price Growth Product 141

Martech

FEBRUARY 22, 2022

One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn’t result in a purchase.

Customers 143

Customers Service Contact CRM 143

SaaStr

DECEMBER 13, 2023

They’re at almost $500m in ARR, with 1,850 customers, now growing a modest but steady 19% and they have gotten pretty efficient, like most other public SaaS and Cloud leaders. A year ago, growth was at 48%. But new products from acquisition have fueled the overall customer count growth to 1,858. #2. A lot to learn!

Non-Profits 139

Non-Profits Growth Engineering B2B 139

SaaStr

AUGUST 30, 2021

but with 3,800 of 4,300 employees in India, and customers spread across the globe — Freshworks is a great example of the future of SaaS. While only 25% of Freshworks’ customers pay more than $5k a year, they represent 84% of total ARR. And even bigger customers now are driving the fastest growth. NRR of 118%.

Represent 144

Represent Growth CRM Start-ups 144

SaaStr

AUGUST 5, 2021

A great session for any founders and execs thinking about moving out of SMB and into larger deal sizes: She then became COO at rocketship, HubSpot, overseeing its incredible 50% year-over-year growth at $1.3B She then joined us again to share top lessons learning scaling to now 13,000+ customers: Two great sessions to get caught up on!!

Growth 137

Growth Customers 137

SaaStr

MARCH 31, 2021

— Jon Ma (@jonbma) March 27, 2021. But it’s definitely a Cloud company that benefitted from the dramatic growth in Cloud of the past 5+ years. Customer count growing 33%, revenue growing 65% — the “Golden Ratio” for future growth. Technology partners and SIs are key to growth.

Growth 144

Growth Start-ups Engineering Technology 144

SaaStr

OCTOBER 29, 2024

So it’s been a sloooow time in SaaS IPOs since the boom times ended in December 2021. There have been just 3 SaaS IPOs since December 2021: Klaviyo OneStream Rubrik And all were strong ones, at $500m+ ARR or so, growing ~50% or so. And plenty more at $200m+ ARR with maybe less strong growth, that still want to IPO.

Contact 126

Contact Growth Market share Customers 126

SaaStr

OCTOBER 27, 2023

Q: When Should A Slow Growth Company Hire a Head of Sales? Whether you’re a slow-growth company or a rocketship, a great VP of Sales will make everything a little bit better quickly. For Jason, he doesn’t invest in a company before $10k MRR plus 10-15 customers. So, let’s jump right into Part Two. How do they succeed?

Strategize 111

Strategize Growth Niche Quota 111

SaaStr

APRIL 17, 2024

So it’s been a long IPO drought since HashiCorp was the last IPO of the Boom Times in December 2021. But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing). 500m+ ARR, with ~50% growth? New Customers Still Growing 22% at Scale.

Price 121

Price Growth Start-ups Customers 121

SaaStr

JULY 2, 2024

They’ve been driving the lion’s share of the S&P and NASDAQ growth. This chart is a basket of high growth defined by 30%+ in the markets. It wouldn’t be high-growth in private markets. Compare that to the high in the manic zero interest rate environment of 2021 at 25.1 It was 10.8

Non-Profits 122

Non-Profits Finance Growth Up-sell 122

SaaStr

JANUARY 4, 2022

In 7 years from launch in hit $100m in ARR in 2019, and then $200m in 2021, just two years later. Braze has focused on the enterprise, with about 1,250 customers paying on average $200,000 each. So big deals fuel the growth at Braze. Still, Braze isn’t overly concentrated, with no customer being over 5% of their revenue.

Growth 27

Growth B2B Launch Presentation 27

SaaStr

APRIL 6, 2022

That’s triple digit growth going into a $2 Billion run rate! In 2021, margins were up to 68%. NRR in 2021 was around 162%, and its since gone back up! It reached a peach of 189% in Q3’20, but nevertheless it’s breathtaking how long Snowflake has been able to maintain this epic engine of growth. #3.

Growth 128

Growth Engineering Customers Sales 128

Martech

APRIL 8, 2022

trillion from 2021 to 2025, a compound annual growth rate (CAGR) of 7% — substantially above the 5% CAGR from 2015 to 2019. They accounted for 53% of the spend in 2021 and are expected to drive 73% of dollar growth between now and 2025. Other key findings: IT software and services will be the biggest dollar growth driver.

E-commerce 126

E-commerce Healthcare Drivers/motivators Represent 126

SaaStr

JANUARY 3, 2024

Billion in ARR now, but like many, its growth has slowed substantially the past year, to just 17%. Still, Wall Street seemed to like its slower but efficient growth. NRR Remains Solid at 110%, But Down From 130% in 2021 NRR remains healthy, but down materially from the Go Go Days of 2021, when at $700m ARR, Elastic had 130% NRR.

Cross-sell 111

Cross-sell Growth Price Up-sell 111

SaaStr

JUNE 17, 2023

In this post, we’ll share the learnings from SaaStr CEO and Founder Jason Lemkin’s frontline analysis of the current state of the market in 2023, and distill down into why we’re now in the era of efficient growth in SaaS. billion cash acquisition deal in December 2021. Another example is HubSpot.

Growth 111

Growth E-commerce Profit margin Strategize 111

SaaStr

MAY 25, 2023

So ChartMogul pulled together some nice data and statistics across its 2,100 SaaS customers and users for its 2023 Benchmarks report here. The crazy growth of the 2020-2021 period peaked in Q1’21, and then just started falling right after that. 100% growth from $1m-$30m or so ARR is sort of the bar for venture funding.

Growth 98

Growth Price Customers 98

SaaStr

OCTOBER 20, 2023

In 2021, they trained GPT3 on Github repositories, produced a model that could code, and released embedding that allowed people to vectorize language and search across it to perform recommendations. Aliisa joined OpenAI in 2021 after leaving WalkMe after 3.5 Some companies like Jasper built on top of OpenAI’s models.

Growth 119

Growth Launch Territory Legal 119

ClickFunnels

SEPTEMBER 28, 2021

The agile approach to marketing involves coming up with a marketing idea, creating a minimum viable campaign, and then observing how your ideal customers react. They might be your ideal customer who would have eventually bought everything that you have to offer…. Talk about explosive growth! billion in 2021.

Campaign 256

Campaign Product Niche Promote 256

SaaStr

OCTOBER 11, 2022

Even with late stage VC capital much harder to get now, and the IPO markets still frozen, I see many folks on my LinkedIn feed saying Sales and Customer Success are underpaid. Well, for most of time, about 10% of the “profit” on a deal has done to sales, and about 5% of renewals have gone to customer success. More money.

Closing 115

Closing Customers Quota Commission 115

SaaStr

FEBRUARY 2, 2024

The backup of 2020 was great, 2021 comes in and somehow we have 600 unicorns and everyone can burn 500 million a year or have huge sales teams. And then at the end of 2021, all of a sudden the music stopped. 2 Beware Sales / Customer Success Reps who don’t want to visit customers in person.

Growth 126

Growth Start-ups Product Customers 126

SaaStr

DECEMBER 1, 2024

The Numbers That Matter: $10B+ Market Cap 180,000+ Customers 152% Net Dollar Retention (2023) 7x Growth in First 24 Months After IPO 1,000+ Employees Across 8 Global Offices What Did Zinman Do Differently? ARR growth? Today, they have 1,000+ enterprise customers paying $50k+ annually. Immediate and explosive.

Strategic partnership 102

Strategic partnership User Experience Growth Strategize 102

SaaStr

OCTOBER 23, 2024

At SaaStr’s AI Summit during the SaaStr Annual , René chatted with SaaStr CEO and founder Jason Lemkin about how BILL has reached half a million customers and $1.3B ’ Bill is approaching half a million customers, so has a good pulse on small businesses. There was an inflection point for BILL around 10k customers.

Customers 124

Customers Networking UX Finance 124