SaaStr

AUGUST 5, 2020

Keep your head down, and your customers happy, and in SaaS we can plow through almost anything. But this is the first “Sky is Falling” post on SaaStr but only for a very specific reason — 2021 Planning. It’s repeating again, and it’s time to calmly plan for 2021. before September 2021.

Government 145

Government Retail Entertainment Contract 145

Iannarino

JUNE 29, 2021

Later incarnations included organizational charts of the executive leadership team, a map of locations, and a list of customers with instantly recognizable logos. The prospective customer was buying the product or service, so the competition was between each competitor’s product lines. Later Advantages: Pricing, Service, and Solutions.

Clients 344

Clients Price Technology Technology 344

Sales Hacker

FEBRUARY 18, 2021

Now that we’re well into 2021, we’re starting to get more value out of those 2×2 Zoom boxes. Note: We will add more conferences as companies announce their plans for 2021, be they virtual or in-person conferences. 9 sales conferences and events to attend in 2021. Unleash 2021. SaaStr Annual 2021. Unleash 2021.

B2B 129

B2B Sales Networking Price 129

SalesHandy

JULY 12, 2021

A survey by HubSpot revealed that consumers expect answers within 10 minutes from customer support. Live chat software helps organizations communicate with their customers and provide them with immediate query resolution. Live chat software is a perfect integration into a website to open the lines of communication with a customer.

Price 98

Price CRM Customer Relationship Management Growth 98

SaaStr

APRIL 24, 2021

We could have picked many B2D services, like Twilio or others, too, which have primarily or substantial transaction pricing too. First, Snowflake rolls its large customers into fixed comittments (as does AWS and many others), and bills them in advance. In 2021+, Yes. And second, it blends together to a stunning 162% NRR.

Contract 144

Contract Price Contact B2B 144

ClickFunnels

AUGUST 8, 2021

A lead is a potential customer who has: Expressed an interest in your product or service. Lead generation is the process of converting potential customers into leads by persuading them to give you their contact information, typically in exchange for a lead magnet (a freebie that they can either download to their devices or access online).

Lead generation 246

Lead generation A/B testing X-functional Price 246

Martech

JANUARY 12, 2022

Online shoppers saw over 6 billion out-of-stock messages during the 2021 holidays, according to the Adobe study. In the electronics category, for instance, discounts were only 8% off the full price, compared to an average of 21% off in 2020. Computers saw a 10% discount in 2021 compared to 22% off in 2020. Less discounting.

E-commerce 110

E-commerce Retail Represent Price 110

ClickFunnels

JANUARY 28, 2022

The post Convertri Review For 2021 – All You Need To Know About Convertri appeared first on ClickFunnels. Convertri infrastructure is especially reliable due to their custom content delivery network (CDN). The company features two pricing plans on its pricing page: a monthly $99/month plan and a yearly $75/month plan (paid annually).

A/B testing 148

A/B testing Launch Price Up-sell 148

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. Here are just a few features that are specific to enterprise-level CRMs: Custom objects. You shouldn’t need constant support or admin work to figure out how to use the platform or make simple customizations.

CRM 117

CRM Territory Price E-commerce 117

SaaStr

AUGUST 31, 2021

And though there are many great reasons to attend the SaaStr Annual 2021 – the amazing networking, incredible no-fluff content, built-in fun – these are the top 6 takeaways from past attendees : #1 – Learn from the best . Meet with your customers and prospects (and maybe even your next VP hire). Learn from the best in the business.

Electricity 127

Electricity Networking Meeting Represent 127

Martech

NOVEMBER 10, 2022

Consumer online spending jumped in October, while overall online prices continued to decline, according to reports from the Adobe Digital Price Index and Adobe Analytics. Consumers went on a $72 billion online spree in the month of October, an increase of around 11% on September but on par with October 2021. Prices fall again.

Price 112

Price Retail Trust Follow-up 112

Iannarino

JANUARY 9, 2022

Any time spent in operations, accounting, or customer service is time stolen from sales. One of the challenges for salespeople is not being able or willing to negotiate when the client asks them for a different price or some kind of discount. Trying to Increase Velocity: A deal won today is better than one won four weeks from now.

Negotiate 161

Negotiate Intrinsic Clients Sales 161

SaaStr

DECEMBER 27, 2024

What Are The Odds You Get Acquired Within 5 Years for a Good Price? The Beginning of The End of Customer Success, SDRs, and Support Agents #9. The Thing Is, Maybe 10%-15% of Venture-Backed Startups Are Still Running the 2021 Playbook. Around 1%-1.5% #7. How Would a Person Start a Venture Capital Fund? #8. In 2024/2025.

Price 102

Price Start-ups Customers Sales 102

SaaStr

JULY 20, 2021

That’s a wrap on SaaStr Money 2021 ! Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. How to Move Upmarket and Serve Multiple Customer Segments at the Same Time with Square’s Global Head of Sales. Next up — SaaStr Annual 2021 in SF Bay Area, Sep 27-29!

Finance 108

Finance Manufacturing Account management Growth 108

Martech

SEPTEMBER 27, 2021

Privacy and consent are more important than ever in digital marketing since the advent of GDPR and CCPA, leading marketers at today’s biggest brands to change how they interact with customers. Value data privacy to build customer trust. ” The post Value data privacy to build customer trust appeared first on MarTech.

Trust 127

Trust Customers Presentation Price 127

SaaStr

MARCH 19, 2021

The Cloud is expanding and moving forward at a phenomenal rate, so we invited the team at Bessemer Venture Partners back to SaaStr to unveil their latest findings in the 2021 State of the Cloud. As of January 2021, there were over 527 private unicorns with a total cumulative value of over $1.9 Usage-based pricing.

E-commerce 110

E-commerce Construction Price Drivers/motivators 110

SaaStr

MARCH 26, 2024

In it, we cover the SaaS community’s most pressing questions about Artificial Intelligence (AI), pricing, efficiency, and funding. Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% Why wouldn’t you do it?

Price 118

Price X-functional B2B Growth 118

SaaStr

MARCH 5, 2025

So Snowflake looked immortal in 2021, looked a little more mortal in 2024 … and is now, like many of the best in Cloud and B2B, reacclerating in 2025! 26% for the year 126% NRR It’s not 2021. And come meet and hear from CEO Sridhar Ramaswamy LIVE at 2025 SaaStr Annual, May 13-15 in SF Bay!! No, it’s 2025.

Contract 69

Contract Price Growth B2B 69

Sales Hacker

NOVEMBER 29, 2024

GTM continues to weigh on founders, and has increased every year since 2021. GTM 123: Customer Experience Fuels Business Growth, Build a Customer-First Culture with Kim Peretti Kim Peretti is an experienced Customer Success executive with over 25 years in the technology industry.

GTM 112

GTM Real Estate Represent Territory 112

ClickFunnels

AUGUST 17, 2021

Pricing: Free 1-month trial Starting from €79.99/month Pricing: Free trial with 25 free lead credits. Custom plan. Pricing: Free. Pricing: Lite plan: Free. That’s because, in the B2B space, the ideal customer is an organization, but you need to pitch your product to an individual decision-maker. LeadFeeder.

Prospecting 244

Prospecting Price CRM Pitch 244

Hubspot

SEPTEMBER 4, 2024

If you’re looking for CRM (Customer Relationship Management) software for your startup, a third-party review website like G2.com Building a successful startup involves handling large amounts of customer data. Also, the accidental altering or deleting of customer data may be difficult to avoid with spreadsheets.

CRM 73

CRM Price Contact Pipeline 73

Sales Hacker

JANUARY 21, 2021

Social media has created new channels for sales reps to conduct research on prospective customers, connect with leads, and build relationships. With so many businesses remaining remote well into 2021, LinkedIn Sales Navigator can be an incredibly powerful tool for anyone looking to master the art of social selling. 1,500 saved leads.

Territory 121

Territory Networking Sales Contact 121

SaaStr

MAY 14, 2021

But get your tickets ASAP s to ensure you get one (and at the lowest prices). Every team lead in sales, marketing, customer success, product and eng will benefit. Everyone that had a ticket to 2020 Annual or Europa is fully rolled over to 2021 Annual. The post What to Expect at 2021 SaaStr Annual Sep 27-29 in SF Bay Area!!

Represent 119

Represent Price Contact Meeting 119

SaaStr

JANUARY 5, 2022

The more established your brand, the more complex your pricing page can be. — Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) October 27, 2021. What makes for a good pricing page? That means their prospects will be more patient with complex pricing. You aren’t there yet. S, M, and L).

Price 103

Price A/B testing Contact Prospecting 103

Hubspot

SEPTEMBER 12, 2024

I bought a new car in 2021, when the pandemic had virtually eliminated the gap between new and used prices. By and large, they’re chasing improved efficiency and productivity, a better experience for their customers, and ways to streamline the communication and collaboration of their own internal teams.

B2B 81

B2B B2C Tradeshows Contract 81

SaaStr

NOVEMBER 1, 2021

Only 41% of the SaaS companies in the survey use per-seat pricing. But it’s a good reminder that per seat pricing is great — when it’s what the customer wants. More here: 2021 SaaS Survey Results – Part 2. The post KeyBanc: Only 41% of SaaS Companies Price By Seat Now appeared first on SaaStr.

Price 95

Price Contract Customers 95

SaaStr

NOVEMBER 8, 2021

With too many examples from SaaStr Annual 2021 to call out specifically, here are 2 “Cloud talks plus decks” that I can imagine the Self-Taught Founder relying upon: David Sacks On SaaS Org Charts. The favorable consumption-based pricing metrics on this Battery slide speak for themselves. Full Session YouTube.

GTM 141

GTM Price Growth Product 141

Veloxy

DECEMBER 28, 2021

While sales acceleration spent 2021 as a powerful, yet underutilized solution across the B2B landscape, the software market is expected to enjoy explosive growth in 2022. 3 AI Sales Features that Customers Love. It has received recognition from G2 for High Performance , Customer Relationships , and Easiest to Do Business With.

Non-Profits 200

Non-Profits Sales Inside sales Price 200

Hubspot

JUNE 28, 2021

Specifically, many business leaders are asking, "Will consumers continue to spend cautiously, or will they spend more freely in 2021?". However, when looking at the results of our small survey, it seems that people are cautiously optimistic about their 2021 budget. Leverage customer-generated content. Data Source.

UX 101

UX Trust Drivers/motivators Service 101

SaaStr

OCTOBER 16, 2024

At Least — Not In Spend, and Not Outside of B2B “Tech” Customers. To set the stage, if you talk to any VC out there today, they will tell you that half of their investments which were growing at epic rates in 2021 are barely growing today. AI has ripped through categories like the post-sales space and customer support centers.

B2B 126

B2B Legal Cross-sell Growth 126

SaaStr

APRIL 17, 2024

So it’s been a long IPO drought since HashiCorp was the last IPO of the Boom Times in December 2021. New Customers Still Growing 22% at Scale. And $100k+ Customers Growing 45%. For me, Net New Customer Count has become the metric I obsess the most about at scale. My guess is they work well, but TBD.

Price 117

Price Growth Start-ups Customers 117

Martech

JUNE 27, 2023

Provide customer service. What are your customers and prospects looking for? Pricing details. Pricing is a glaring example: It’s a rare B2B company that operates with fixed, public pricing. Andy Crestodina and Ascend2 conducted some useful research into this matter in 2021. Motivate interaction. Sell, close.

B2B 112

B2B Customers Cross-sell Price 112

SaaStr

JANUARY 15, 2021

— Jason BeKind Lemkin (@jasonlk) January 15, 2021. We had a brutal negotiation over price. After getting beat down on pricing on the annual contract price … the Schedule for Services they sent us (without me even asking) guaranteed us another $20k a year in services, with $250 an hour as the assumed price for the services.

Service 137

Service Contract Price Negotiate 137

SaaStr

OCTOBER 14, 2021

Today, it’s IPO’ing at $250m in ARR, growing a stunning 69% year-over-year, with 3,600+ customers at $5k or more in ACV. “If — GitLab (@gitlab) October 14, 2021. 152% NRR — and a crazy 383% from $100k+ customers. . — GitLab (@gitlab) October 14, 2021. GitLab’s customers … stay.

Contract 26

Contract Price Closing Engineering 26

Martech

FEBRUARY 22, 2022

One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn’t result in a purchase.

Customers 142

Customers Service Contact CRM 142

Martech

FEBRUARY 14, 2023

It is if your products and services are better than anyone else’s for the price. Lovable brands embrace customers even when they aren’t in the mood or the market to buy. In dozens of ways, these brands show they appreciate shoppers for more than their lifetime customer value.

Customers 128

Customers Retail Cross-sell Campaign 128

Martech

JUNE 14, 2023

Mailchimp 2023) 88% of marketers believe their organization must increase its use of automation and AI to meet customer expectations and stay competitive ( Mailchimp 2023) 54.5% The Semrush survey also found: 48% of marketing leaders say AI is making the most significant difference in how customers interact with them. HubSpot 2023 ).

Finance 136

Finance Price B2B Campaign 136