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Why brands must bridge the knowledge gap in AI adoption

Martech

By late 2023, 60% of leaders believed AI and machine learning would have a major impact, according to a CMSWire survey (download required). In 2023, IDC estimated AI spending to be $150 billion, with projections to exceed $300 billion by 2026. Many are also being asked to do more with less. of revenue in 2024 compared to 9.1%

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The 4 types of content buyers want

Martech

We also found that attendee-to-lead conversion was increasingly more difficult in late 2023 and 2024. In professional services, cybersecurity and life sciences research on hot topics (AI, threats, market dynamics) were the best performers. Research Research performed well in certain industries. Processing.

B2B 133
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How TikTok is transforming brand advertising

Martech

TikTok’s new search ads boost the platform’s versatility by letting you target users who are actively searching for products or services. Dig deeper: 5 reasons why marketers should consider Achieving an increased ROI with strategic spending TikTok’s potential ad reach of more than 945 million adults offers a goldmine for ROI.

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AI agents: 2025 predictions

Martech

Dig deeper: Salesforce Agentforce: What you need to know While 2023 and 2024 [was for] realizing the initial benefits of AI in customer experience, 2025 will be the year where we really start to see the profound impact it will have, said Jay Patel, SVP & GM, Webex Customer Experience Solutions, Cisco.

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How marketers are leveraging Olympics’ focus on women’s sports to drive engagement

Martech

The partnership includes providing products and services in the Olympic Village, including products from Always and Tampax for the needs of women athletes. Strategic use of social media allows brands to boost engagement and drive awareness within a new segment of fans.” The only problem is Nike isn’t a sponsor.

Sports 115
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The Role of Enablement in Financial Services in 2023

Highspot

The financial services industry continues to undergo a major digital evolution as client expectations around technology and the client experience change, and competition intensifies. In 2022, financial services technology buyers continued to focus on stability and resilience to enhance their technology ecosystems.

Service 93
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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

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