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Why brands must bridge the knowledge gap in AI adoption

Martech

By late 2023, 60% of leaders believed AI and machine learning would have a major impact, according to a CMSWire survey (download required). In 2023, IDC estimated AI spending to be $150 billion, with projections to exceed $300 billion by 2026. Many are also being asked to do more with less. of revenue in 2024 compared to 9.1%

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In 2025, the AI-infused world will require humans bring strategy and judgement by Optimove

Martech

With that, 2023 became the year of humans understanding genAIs capabilities. Human role : Marketers ensure campaigns respect privacy, foster trust, and use data ethically to deepen customer relationships. Yet it lacks the strategic foresight and emotional resonance required for effective marketing.

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What is generative engine optimization (GEO)?

Search Engine Land

Keyword strategy : Both involve the strategic use of keywords to improve discoverability and relevance. This ensures users receive precise and comprehensive answers, attracting and keeping them engaged, which fosters loyalty and trust. User experience: Both prioritize creating content that is engaging, easy to find and navigate.

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AI agents: 2025 predictions

Martech

Dig deeper: Salesforce Agentforce: What you need to know While 2023 and 2024 [was for] realizing the initial benefits of AI in customer experience, 2025 will be the year where we really start to see the profound impact it will have, said Jay Patel, SVP & GM, Webex Customer Experience Solutions, Cisco.

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3 ways marketers can build trust with data ethics

Martech

But the trust that it builds among customers can be even more impactful. “It’s It’s about fostering a relationship between your brand and your customers that is built on trust,” she said. Here are three tactics Debar recommends marketers use to build customer trust through proper data ethics.

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Top 5 strategic trends for social media marketing in 2024

Martech

Artificial intelligence as a collaborator 2023 claimed to be the year of AI, but few marketers did more than play with early edition tools. From digital greeting cards to a massive takeover at the Las Vegas Sphere, Coca-Cola led the early adoption of generative AI for public marketing in 2023. Understand how your audience perceives AI.

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Why Salesforce Adoption Fails and How to Fix It

Veloxy

The average American spent over $77,000 on goods and services in 2023, according to the U.S. If your Salesforce data is incomplete, outdated, or inconsistent, your team won’t trust it. Good data builds trust, and trust drives adoption. It should be a strategic asset directly tied to your business objectives.