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AI agents: 2025 predictions

Martech

2025 will be the year of the AI agent Marketers looking to integrate AI agents into customer experience now have several options. Salesforce introduced Agentforce in September 2024, and most recently, SAP announced shopping assistant agents for later in 2025. According to Adobe, chatbot use peaked on Cyber Monday, up 1,950% YoY.

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Genesys Files to IPO. Will 2025 Be The Year Of The “It’s Just Time” IPO?

SaaStr

And so, Private-Equity backed SaaS companies may finally in 2025 say It’s Just Time. Genesys may be the first of a flood of these PE-backed SaaS IPOs in 2025. And now, AI is fueling more growth, as contact centers replace some of their humans with AI agents. Will it be a flood of these PE-backed IPOs in 2025?

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Nimble CRM Tips & Updates – April 2, 2025

Adaptive Business Services

Turn business cards into Nimble contact records quick and easy! You can now adjust column widths on contact lists. Your goal will dictate when you will be moving a contact out of a sequence either successfully or unsuccessfully. Sequences – Sequences are a group of emails to be sent out to selected contacts on a schedule.

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One Thing is Clear: AI Makes a Lot of Business Software Look Awfully Expensive Today. Is Deflation Coming?

SaaStr

50 cents of compute for 500 dollars of value — Sam Altman (@sama) February 3, 2025 So just how much will AI remake classic B2B software? An example is the contact center. What most leaders in the contact center are seeing is 2 steps forward, 1 step back in terms of economics. We are still learning. But will it hold?

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Nimble CRM Tips & Updates – March 5, 2025

Adaptive Business Services

We enter uncharted territory Should you decide to utilize Nimble to do email marketing, in all likelihood you will be sending these emails to contacts who are already in your Nimble database. These contacts are probably a mix of customers, prospects, vendors you name it. You are working with your contact records.

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13 HubSpot updates from December to kickstart your 2025

Martech

Because you’re busy getting down to business in 2025, weve identified the 13 most impactful updates to elevate your teams performance and strategy. Instead of sifting through unsorted records, reps can quickly access the data they needlike prioritizing deals by value or contacts by recent activitydirectly from the sidebar.

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Salesforce: Actually We’re Going to Hire 2,000 Sales Execs Now To … Sell AI

SaaStr

We’re already seeing this with AI done right in support and the contact center. Salesforce, Nov 2024: We're hiring 1,000 new sales execs to sell AI! I haven’t seen it yet, and don’t expect to see it. I do expect agents to make routine sales interactions better though.

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