The latest AI-powered martech products, platforms and additions
Martech
AUGUST 3, 2023
20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Uma Challa, Gartner’s customer service expert, says this is shortsighted because the technology isn’t yet up to the task. That puts the US in seventh place in that category. Get MarTech! In your inbox.
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