2026 Relationship Management Trust 
Salesforce
OCTOBER 2, 2024
For instance, with the right customer relationship management (CRM) you can install a free chatbot to respond to customers. But, if AI tools are compromised, attackers could gain access to protected consumer information, requiring companies to disclose data breaches and damaging consumer trust.
Martech
AUGUST 3, 2023
20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Only 40% of Americans are willing to trust AI, according to a survey by KPMG Australia and the University of Queensland. That puts the US in seventh place in that category.
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Salesforce
MAY 16, 2023
By 2026, Gen Z will comprise the largest share of the U.S. If we can solve and fill that gap, it’s a win and you’ll build a relationship.” Questions are the foundation of intimacy and trust,” said Sumner. Just don’t take away the choice of sharing, as that can damage the relationship.” consumer population.
Salesforce
JANUARY 8, 2024
Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in. They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities.
Highspot
MAY 30, 2024
In fact, Gartner predicts that around 60% of enablement functions will focus on empowering these teams by 2026. Then, create content that educates, informs, and entertains your audience to build trust and authority. This includes templates, scripts, presentations, and objection-handling guides.
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