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A Day in the Life of An AI Enterprise

Salesforce

To see what a day in the life of such an AI enterprise might look like, let’s travel to the year 2028 and visit Sandstone Services, a fictional 37-year old mid-size company in Minnesota providing home maintenance services. First, it can generate email copy tailored to products and services that customers are looking for.

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How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

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What Is B2B Sales: Strategies & Best Practices

Salesforce

About $3 trillion — that’s Forrester’s estimate for B2B sales by 2027, almost double what it was in 2021. In B2B (business-to-business) sales, one business sells goods or services to another. B2B sales is when a business sells a product or service to another business. Learn more What is B2B sales?

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10 Ecommerce Trends That Will Influence Online Shopping in 2024

Salesforce

They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities. Interacting with chatbots for service inquiries, product questions, and more via messaging apps and websites feels much more human and personalized.

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How to pick sales enablement tools that create outstanding customer experiences

SalesLoft

It’s no wonder that Gartner expects sales enablement budgets to increase 50% by 2027. Customer relationship management (CRM) The CRM is a master record keeper of the most up-to-date information and all prospect and customer interactions across an organization. Sales enablement, and sales enablement tools, help them do just that.

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What Is Social Selling, and How Does It Work?

Salesforce

360 Highlights Selected C-Suite Selected IT Selected Commerce Selected Marketing Selected Service Selected Sales Selected Please select at least one newsletter. billion social media users by 2027. Want to take the #1 CRM for a test drive? Like their posts, celebrate their achievements, and join their networks.

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5 Myths About Autonomous Agents

Salesforce

It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems. There are already a handful of out-of-the-box agents for customer service, commerce, sales coaching, and more. That’s why 82% of large companies plan to implement agents by 2027. But agentic AI is very different.