Salesforce

NOVEMBER 18, 2024

Agents use LLMs to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously. Many companies have already made “no regrets” AI moves while planning for transformation — 82% of large companies plan to implement agents by 2027. Back to top.

Service 52

Service Non-Profits Territory Trust 52

SalesLoft

NOVEMBER 20, 2023

It’s no wonder that Gartner expects sales enablement budgets to increase 50% by 2027. Customer relationship management (CRM) The CRM is a master record keeper of the most up-to-date information and all prospect and customer interactions across an organization. Shayne Jackson, Sr.

Customers 52

Customers Sales CRM Customer Relationship Management 52

Salesforce

JANUARY 8, 2024

All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in.

Angle 76

Angle Healthcare Technology Technology 76

Salesforce

JANUARY 11, 2024

About $3 trillion — that’s Forrester’s estimate for B2B sales by 2027, almost double what it was in 2021. Customer relationship management helps you build long-term relationships with your customers that lead to loyalty and retention. And B2B salespeople are a big reason why it’s growing.

B2B 59

B2B B2C Manufacturing Government 59