2027 Customer Relationship Management Technology 
Salesforce
JANUARY 8, 2024
Some ecommerce trends and technologies pass in hype cycles, but others are so powerful they change the entire course of the market. After all the innovations and emerging technologies that cropped up in 2023, business leaders are assessing how to move forward and which new trends to implement. Ecommerce sales are expected to reach $8.1
Salesforce
JANUARY 11, 2024
About $3 trillion — that’s Forrester’s estimate for B2B sales by 2027, almost double what it was in 2021. As a sales rep, it’s important to use technology to your advantage to streamline the process. And B2B salespeople are a big reason why it’s growing. Negotiation. Sales teams work out the terms of the deal.
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SalesLoft
NOVEMBER 20, 2023
It’s no wonder that Gartner expects sales enablement budgets to increase 50% by 2027. Sales enablement gives client-facing employees the knowledge and technology they need to have the right conversations at each stage of the sales cycle, elevate customer experience, and close more deals. Shayne Jackson, Sr.
Salesforce
NOVEMBER 18, 2024
Agents use LLMs to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously. Many companies have already made “no regrets” AI moves while planning for transformation — 82% of large companies plan to implement agents by 2027. Back to top.
Salesforce
OCTOBER 9, 2024
It’s understandable to be confused about new and revolutionary technologies like autonomous agents. These are legitimate questions, and as with any new technology, there are some misconceptions floating around that might cloud your understanding of its potential. That’s why 82% of large companies plan to implement agents by 2027.
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