How to balance customer experience and returns in ecommerce
Martech
DECEMBER 4, 2024
trillion in 2024 to $8 trillion by 2027. A smooth and hassle-free return process boosts customer satisfaction and loyalty, while a difficult return experience can lead to negative perceptions and lost business. The financial impact is significant, with an estimated annual cost of $400 billion in the United States alone.
Let's personalize your content