2027 Relationship Management Strategize 
Salesforce
OCTOBER 9, 2024
Unlike chatbots, agents can process vast amounts of data, make decisions, and learn from their environment, allowing them to manage workflows, optimize processes, and make strategic recommendations. It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems.
Salesforce
JANUARY 8, 2024
Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in. They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities.
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