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Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. What’s more, 92% of businesses are already seeing returns from their AI investments. Back to top.
Customer relationshipmanagement (CRM) is the technology brands use to nurture relationships with their customers. billion by 2028, according to Grand View Research, Inc. Enterprises and small businesses alike have found CRM software helpful in their lead management processes. billion by 2028.
Below are a few common AI-related usages explained: Conversational AI: Conversational AI powers chatbots and virtual assistants. In the same vein, buyers are becoming increasingly AI-savvy, with projections suggesting that by 2028, 70% of B2B buyers in the U.S. will rely on AI to aid in their purchasing process.
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