Salesforce

OCTOBER 9, 2024

It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems. billion this year to $47 billion by 2030. Central to this is a reasoning engine that generates an action plan based on what a user is trying to do. The market for agents, the firm predicts, will soar from $5.1

Pharmaceutical 118

Pharmaceutical Technique Transportation Healthcare 118

Salesforce

FEBRUARY 26, 2024

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. That, the report predicts, will propel massive productivity gains to the tune of 200 billion hours saved annually by 2030.

Retail 89

Retail CRM Contract Gaming 89

Martech

MARCH 15, 2023

Customer relationship management (CRM) software : The relationship between customer and brand continues even after the buying journey has ended. CRM platforms like Salesforce and SugarCRM can manage relationships, track customer interactions and activity, and foster ongoing engagement.

Customers 101

Customers Cross-sell Technology Technology 101

Martech

JULY 13, 2022

contact center software market alone was valued at nearly $24 billion in 2021 and is projected to grow 23% by 2030. Customer relationship management (CRM) tools : CRMs store customer profile information (contact information, interaction history, customer notes) and manage sales and marketing processes.

Service 109

Service Customers CRM Customer Relationship Management 109