Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. Customer relationship management (CRM) software : The relationship between customer and brand continues even after the buying journey has ended.

Customers 99

Customers Cross-sell Technology Technology 99

Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Martech

JULY 13, 2022

Great customer service helps you retain customers, attract new business, and increase customer lifetime value. On the flip side, if your customers feel neglected or have a poor service experience, they’ll leave — and probably won’t come back. . customers said they stopped doing business with a company because of poor customer service.

Service 104

Service Customers CRM Customer Relationship Management 104

Salesforce

OCTOBER 9, 2024

It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems. There are already a handful of out-of-the-box agents for customer service, commerce, sales coaching, and more. billion this year to $47 billion by 2030. But agentic AI is very different.

Pharmaceutical 123

Pharmaceutical Technique Transportation Healthcare 123