Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. Customer relationship management (CRM) software : The relationship between customer and brand continues even after the buying journey has ended.

Customers 101

Customers Cross-sell B2C Technology 101

Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Salesforce

OCTOBER 9, 2024

It evaluates and refines the plan, extracting data from customer relationship management (CRM) and other systems. There are already a handful of out-of-the-box agents for customer service, commerce, sales coaching, and more. billion this year to $47 billion by 2030. But agentic AI is very different.

Pharmaceutical 123

Pharmaceutical Technique Transportation Healthcare 123

Highspot

JANUARY 30, 2025

Wealth management demand is projected to surpass $500 billion by 2030double its size in 2021signaling tremendous growth opportunities. Many clients prefer hybrid wealth management services. The wealth management industry is going through a remarkable transformation driven by the rising expectations of high-net-worth clients.

Clients 52

Clients Sales Technology Technology 52

Martech

JULY 13, 2022

Great customer service helps you retain customers, attract new business, and increase customer lifetime value. On the flip side, if your customers feel neglected or have a poor service experience, they’ll leave — and probably won’t come back. . customers said they stopped doing business with a company because of poor customer service.

Service 107

Service Customers CRM Customer Relationship Management 107