Martech

MARCH 15, 2023

What technology enables CJO? Customer journey orchestration uses data and technology to determine the best way to interact with each customer across the customer buying journey. Executive/Leadership : Achieving seamless customer journey orchestration is a big endeavor both in terms of technology and company philosophy.

Customers 101

Customers Cross-sell B2C Technology 101

Salesforce

FEBRUARY 26, 2024

It’s the next level of innovation within generative artificial intelligence (AI) technology, where you simply tell a copilot what to do for you, right in the flow of your work. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Salesforce

OCTOBER 9, 2024

It’s understandable to be confused about new and revolutionary technologies like autonomous agents. These are legitimate questions, and as with any new technology, there are some misconceptions floating around that might cloud your understanding of its potential. billion this year to $47 billion by 2030.

Pharmaceutical 123

Pharmaceutical Technique Transportation Healthcare 123

Highspot

JANUARY 30, 2025

Many clients prefer hybrid wealth management services. They favor a blend of modern technology and human guidance. The wealth management industry is going through a remarkable transformation driven by the rising expectations of high-net-worth clients. This surge offers extraordinary opportunities and challenges for firms.

Clients 52

Clients Sales Technology Technology 52

Martech

JULY 13, 2022

Technology, as is often the case, is helping companies meet customer expectations around customer service and success, bridging communications across multiple channels and devices, and setting customers up for better buying experiences. Another study by Statista revealed that between 2016 and 2020, 40% of U.S.

Service 107

Service Customers CRM Customer Relationship Management 107