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Sales and support Role: Streamline the customer acquisition process while providing exceptional post-salesupport. Sample goals: Shorten the sales cycle by 20%. Achieve a 95% first-response rate within 2 hours for support queries. Increase retention rates by 15% year over year.
You can test the value of adding a chatbot utilizing A/Btesting and applying CRO to maximize your conversion rate. Many experts believe that chatbots already handle a significant proportion of customer management processes, including relationshipmanagement and customer service. In Closing.
Backed with resources and tools Any sales workflow worth the time of day should be backed up with the best tools and resources available. Going digital with things like a customer relationshipmanagement (CRM) platform and document workflow software will set your team up for success.
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