Sales Pop!

MAY 20, 2023

Pink mentioned in his book that the software company Atlassian, which develops the issue-tracking product Jira that we use in development at Pipeliner, collected around $100 million in sales without a single salesperson. There are appointment setters, product presentation specialists, and many others. A real salesperson is ethical.

Appointment 243

Appointment Education Sales Contact 243

SaaStr

FEBRUARY 28, 2021

My point is, it’s “easy” (relatively speaking) to get a six-figure contract in larger companies if you solve a real, painful business process problem. You may need Account Managers and a dedicated Professional Services team and sophisticated Customer Success Managers. That’s the kiss of death.

Product 123

Product Contract Sales Price 123

Veloxy

OCTOBER 24, 2022

This sales tool is used to streamline the creation, management, and signing of docs. Most sales reps spend over 175 hours every year on generating quotes and proposals, and waiting for contracts to be signed. This sales tool is used to quickly update and manage your Salesforce CRM. Highest Rated Feature. Scratchpad.

Quota 147

Quota Contract Account management Price 147

Openview

MAY 29, 2019

Often, you are faced with a choice between veering off your product development roadmap to drop everything in support of an enterprise customer’s demands or losing their account (which could hit your revenue churn number in a painful way). Consider who in your organization will be point to collect responses and manage that process.

Product 93

Product Sell Customers Contract 93

The 5% Institute

AUGUST 15, 2023

In today’s dynamic business landscape, various account management roles plays a pivotal part in maintaining customer satisfaction, driving revenue growth, and fostering lasting business relationships. Account management roles encompass a range of responsibilities that require a unique blend of skills and expertise.

Account management 52

Account management Negotiate Clients Strategize 52

PandaDoc

APRIL 21, 2023

Key accounts are the 20% of accounts that generate 80% of your company revenue. Before attempting to develop a key account management strategy, you must know how to identify these key accounts. Accurate identification will help you avoid rashly categorizing tail accounts as having strategic value.

Account management 52

Account management Objectives and Key Results Strategize Legal 52

SaaStr

OCTOBER 25, 2021

” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. You should stand behind your product and sign up for those until you have a real brand in the space. I had to try. .

Price 128

Price Contract Referrals Contact 128

Martech

APRIL 25, 2024

This can change many things, including price, customer service, contract enforcement and more. Don’t let the potential end product decide what you need to do. Your legal team should review existing contracts to see if it has any “in the case of being purchased” clauses. Product roadmap. Know what you need and why.

Contract 106

Contract Legal Price Technology 106

Sales Hacker

FEBRUARY 1, 2021

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

Customers 102

Customers Contract Cross-sell Account management 102

Martech

JUNE 10, 2024

They typically have large budgets, clients, workforces and product portfolios. Thus, they provide a large account team with clearly defined roles, including account executive, customer success manager, technical account manager, solution architect, etc. Adobe and Salesforce are two clear examples.

Niche 103

Niche Contract Clients Sports 103

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. Who could avoid dreaming of those seven-figure deal sizes, 3-year contracts, and trophy logos? 2) Product Readiness – Do you have the essential Enterprise features? Bonus Takeaway.

Product 67

Product Contract Cross-sell Account management 67

SaaStr

SEPTEMBER 8, 2024

If you are not familiar with Flexport, they are a licensed customs brokerage and freight forwarder built around a modern web application that helps brands move products around the world. Are you selling a product in a well defined category with other direct competitors? Very early on it’s weighted towards product vision and sales. “We

Non-Profits 128

Non-Profits Price Contract Start-ups 128

SBI

FEBRUARY 20, 2018

For example, our research shows that using Adobe Sign results in contracts being signed 21x faster than using paper-based signatures. Adobe Sign transform sales cycles by accelerating time to revenue, increasing the visibility of where the process stands, and improving sales rep productivity and effectiveness.

Contract 55

Contract Gaming Commission Legal 55

Sales Hacker

JULY 25, 2022

Finding ideal prospects means your SDRs must be experts on your products and services, and be able to communicate how they can solve your potential customers’ problems. Realistically, not every prospect your SDR team contacts will want your product, have the budget, or be in the buying stage. Building an account manager dashboard.

Engineering 116

Engineering Objectives and Key Results Cross-sell Pipeline 116

Veloxy

AUGUST 17, 2022

Salesforce automation tools go a long way in helping you improve the productivity and efficiency of your sales team. You’ll easily generate quotes, proposals, and contracts in a variety of formats and in mere seconds. I love finding the latest and greatest Salesforce Automation tools on the AppExchange.

Appointment 147

Appointment Territory Cross-sell Contract 147

Martech

OCTOBER 11, 2021

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

Customers 107

Customers Account management Real Estate Contract 107

SaaStr

MAY 25, 2020

At the end of the call we’ll walk through the application so you can start trying the product” — Sam Blond, CRO, Brex. “Short video overview of the product and a free trial without a credit card” — Muthu Kumar, CEO Eventzilla. In your contracts. “E contract” — Julie Grieve, CEO CritonHQ.

Closing 137

Closing Process Contract Price 137

SaaStr

NOVEMBER 8, 2022

Well let me just step back with my learnings as you do your own planning: First, assuming you are growing > 80% YoY or so, have a lot of pre-paid annual contracts, … you should be able to be cash-flow positive almost no matter what somewhere around $5-$8m in ARR. Do you really need 12 people on the product team? Get better.

Quota 117

Quota Contract Price Growth 117

Sales Pop!

APRIL 11, 2024

Without it, of course, the chances of account expansion are highly unlikely. It can be an elusive target, though, given the typical focus in working to insure your products and services delivered to a client are the very best that they can be. The contract is signed. a bad idea with new major accounts.

B2C 130

B2C Clients Contract Account management 130

Heinz Marketing

MAY 20, 2022

There’s also a school of thought called PLG (product-led growth) that serves as a great strategy for expansion. With PLG, marketers use tools to leverage data that shows how employees at customer accounts are interacting with their product. Account Management. Account Executives and/or BDRs. Product Design.

Cross-sell 115

Cross-sell Customers Growth Contract 115

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Effective leaders know that investing in the right tools will help them streamline and standardize their sales processes, and make for a happier and productive workforce. What is CPQ?

Cross-sell 108

Cross-sell Contract Price Finance 108

Martech

JUNE 9, 2022

Will we have a dedicated account manager and technical support? How does the company handle requests for product modifications? Can we pick up the phone to report problems? Do you offer a proof-of-concept to measure potential performance and scale? What kind of professional services are available? And how much do they cost?

Negotiate 110

Negotiate Contract Account management Launch 110

Hubspot

OCTOBER 16, 2017

If you want them to stop selling to poor fit customers, institute a clawback so they lose their commission if the customer churns or returns the product within a set window of time. Increase average contract length. Drive sales for specific product. Acquire “seed” accounts. Manage deal flow. Increase cash flow.

Commission 101

Commission Quota X-functional Non-Profits 101

Martech

OCTOBER 12, 2021

We’ve already written about community in B2B and in the story below we hear about the evolution from account management, via customer success, to customer love, from someone who has worked through it in practice. She had previously spent time as an account manager at businesses like Cision and Medallia.

B2B 105

B2B Account management Contract Technology 105

Hubspot

JULY 7, 2019

Are you a B2B account manager or sales executive who is serious about account-based sales or account-based marketing (ABM)? To win new business and grow key accounts, account managers and sales executives must become thoroughly invested in their customer’s challenges, goals, and competitive landscape.

Strategize 99

Strategize Objectives and Key Results Strategic partnership Cross-sell 99

Martech

FEBRUARY 2, 2023

Will we have a dedicated account manager and technical support, especially with the initial migration? How does the company handle requests for product modifications? What’s the long-term product roadmap and launch dates? Questions for vendor about pricing Although not all vendors require an annual contract, many do.

Conversion 110

Conversion Contract Follow-up Account management 110

Score More Sales

JULY 11, 2013

We both were account managers selling millions of dollars worth of technology to a major aircraft company. Ron and I would meet with various decision makers who were involved in a project that would involve thousands of the items we sold on one contract. Ron would always ask the same questions –. (Ron

Sales 123

Sales Contract Inside sales Consult 123

Search Engine Land

JUNE 26, 2023

Overcoming resistance to change Leadership support communicates the importance and benefits of SEO tools to the organization, encouraging a positive attitude towards embracing innovation, facilitating change management, and navigating resistance or skepticism. Without the MSA, contract management could prove to be lengthy and frustrating.

Process 101

Process Negotiate Contract Legal 101

Sales Hacker

MAY 31, 2021

Prospects can tell right away that you’re not just another robo-dialer, and while they’ll appreciate the clarity with which video helps you explain concepts and contracts, they’ll be deeply persuaded by the fact that you’re a living breathing person they can trust. Use video to give prospects just a taste of what your product offers.

Quota 109

Quota Closing Legal Contract 109

Martech

AUGUST 25, 2023

“We just cancelled a SaaS product we’ve used for three years. A new account manager that we haven’t met before, asking for money. It’s not news that some martech vendors seem more interested in getting a signature on the contract rather than genuinely partnering with their clients. Why we care.

Contract 98

Contract Account management Represent Clients 98

Partners in Excellence

APRIL 26, 2021

We assume they know how to get approval, how to contract, how to issue an order. Most of us focus on educating them about our products, but we need to guide them through these issues within their own organization. They don’t know how to work with legal and contracting. We think they know who should be involved and why.

Customers 131

Customers Contract Legal Negotiate 131

Hubspot

APRIL 27, 2023

Because most SaaS products are subscription-based and allow for recurring revenue, this business model is becoming the go-to for many businesses — new and old. They make initial contact with people whom they think are qualified and ready to use the product they're trying to sell. SDRs are responsible for outbound prospecting.

Account management 88

Account management Commission Contract Sales 88

Sales Hacker

OCTOBER 22, 2017

While we have some generalized notion of “selling,” contemporary sales organizations have grown in complexity and have evolved into a roster of functions — such as business development, closing, account management, and customer success — that require different specialized skill sets for their respective teams. Product Knowledge.

Negotiate 107

Negotiate Teamwork Referrals Relationship building 107

Hubspot

APRIL 2, 2018

Do you have any questions about the contract?". How's your experience with our product/service been so far?". Contract questions. Never comment on a contract or proposal over email. Do you have any questions about the contract?”. Things to Say On the Phone. “I I wanted to follow up on the proposal.”. "Do

Prospecting 101

Prospecting X-functional Contract Cross-sell 101

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Ten years ago, customer success was described in relation to other functions like support or account management.

Customers 104

Customers Construction Contract Relationship Management 104

Martech

JUNE 17, 2024

Trust, in this context, essentially boils down to: “The product is going to work and you aren’t going to get screwed over.” Failure to renew leads some customers to be shown the fine print in the contract they signed. It’s not asking all that much. When mass layoffs hit profitable software vendors, customers pay a price.

Trust 114

Trust B2B Non-Profits Government 114

Hubspot

JUNE 6, 2019

It’s a sales operations role that’s less about selling a product or service to customers and more about selling next steps and solutions to your internal sales team. A sales analyst might even coordinate with the marketing team on how to run successful campaigns, or work with the supply chain team to make production or inventory run smoothly.

Finance 99

Finance SQL Strategize Account management 99