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Customer success (which comes in many flavors, from customer service to accountmanagement), is in charge of customer satisfaction and sometimes renewal. Product management is in charge of anticipating and meeting customer’s emerging needs. UX/UI is in charge of making life easier for customers.
Shared UX : Customers gain “superpowers” by learning one system, making them more likely to buy additional products. Shared core components : Critical features like reports, workflow automations, and permissions are built once and deployed across all products, allowing for significantly deeper capabilities in these areas.
So I was the first person on the sales team to actually get promoted to becoming a manager, started getting into building teams, opening up our sales and operations hub in Austin, Texas, and doing a bunch of roles over my almost six years there. It wasn’t just engineering, product, and design roles.
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