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In today’s dynamic business landscape, possessing a comprehensive set of skills is crucial for any successful accountmanager. The role of an accountmanager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation.
We’d already agreed on X price. If we can come down to X price, would you sign today?”. You might be interested in our newest Feature X. ". It might be because another rep is handing off the deal, there’s been a territory change, or the deal has closed and an accountmanager is taking over. Negotiations.
As an illustration, I used to sell appointment-scheduling software — a single-function solution for easier meeting set-up. Sales Cloud , for example, offers a suite of features that address many sales pain points, such as sales team collaboration tools, pipeline management tools, and forecasting tools.
Melissa: Yeah, so I’d say that sales enablement, I fell into it, I think like a lot of folks do, they fall into sales enablement through a function of necessity and accident, happy accident. Melissa: My strong opinion is that the sales enablement function should report up into sales. Melissa: Yeah.
CSM, accountmanager, AE, whoever is kind of running point as the quarterback of the relationship, they can also just ask. Either in a new business deal or in a renewal engagement, there’s always that negotiation that’s happening. We have customer success managers and we have account executives.
Harry Stebbings: Can I ask, I had Ben Braverman and the CRO of Flexport on the show the other day and he said it’s wonderful to have SDRs and accountmanagers and sales reps but it doesn’t create the best personalized buying experience when you’re continuously handed off to the separate specialized function.
Guest Speaker Links LinkedIn: [link] Host Speaker Links (Scott Barker): LinkedIn: [link] Newsletter: [link] Where to find GTMnow (GTMfunds media brand): Website: [link] LinkedIn: [link] Twitter/X: [link] YouTube: /@gtm_now Sponsor: Pursuit The best talent isnt actively job hunting. Scott Barker: Such a great point. Really, really great point.
But really, what we’re seeing happening now is that more collaboration and teamwork, up front, in a process for customer acquisition or accountmanagement just drives better results. Dan Reich: I think with every new technology, people inevitably ask the question: “I could already do X, Y, and Z, right.”
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