SaaStr

FEBRUARY 11, 2020

The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. If you don’t know … how many times do people say, “Oh, we’re getting $500,000 a pipeline a month from out outbound program.” It just won’t. That’s one example.

Growth 110

Growth Niche Hospitality X-functional 110

SaaStr

MARCH 17, 2020

CSM, account manager, AE, whoever is kind of running point as the quarterback of the relationship, they can also just ask. Rather than saying to the customer, “If you do this reference call, then you will get X,” you ask the customer for the reference call. We don’t have an account management function.

Clients 75

Clients Service Customers Start-ups 75

SaaStr

AUGUST 15, 2020

We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Jay Snyder: I think the thing we’re doing Nick, to be able to force that is we’re getting a little bit more intelligent around account management. I mean, what do they do?

Retail 107

Retail Start-ups Drivers/motivators Up-sell 107

SaaStr

SEPTEMBER 13, 2020

” Did you hire the wrong first generation management team because you hadn’t done those functional areas before? And then I think maybe more so than anything, we missed investments on the account management and customer success side. Or why were you not able to trust them? Almost 40% [inaudible 00:18:45].

Non-Profits 92

Non-Profits Strategize Trust Growth 92

SaaStr

MARCH 10, 2020

By not shouldering them with a lot of the traditional sales management overhead that you would think of as being a great sales manager, hiring, training, running pipeline reviews, reporting a number back up to the executive team, by sort of freeing them from all these constraints, we’ve been able to give them much larger targets.

Government 108

Government Up-sell Contract X-functional 108

SaaStr

MAY 10, 2019

Harry Stebbings: Can I ask, I had Ben Braverman and the CRO of Flexport on the show the other day and he said it’s wonderful to have SDRs and account managers and sales reps but it doesn’t create the best personalized buying experience when you’re continuously handed off to the separate specialized function.

X-functional 56

X-functional SQL Pipeline Go To Market 56

Sales Hacker

JUNE 12, 2018

”Tito, how do I go about building a sales team (especially the sales development function) from scratch?” ” 9) John Malamud, Account Manager, PagerDuty. ” 22) Andrew McGuire, RVP, Pipeline Strategy, Duo Security. “Clean your account data.

Objectives and Key Results 98

Objectives and Key Results Sales CRM Pitch 98

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Referral is the dream pipeline source, right? 22:16 The best ways to measure customer trust.

GTM 81

GTM Growth X-functional Referrals 81

SalesHandy

MAY 28, 2021

Supplements Your Sales Pipeline. Oftentimes, marketing channels that make up for sales opportunities in your sales pipeline can fall short on targets. Most of the time – the objective is to get them to book time with your Account Managers. You might be part of a smaller team and are the SDR-cum-Account Manager.

Cold Call 98

Cold Call Closing Contact Follow-up 98

SaaStr

MARCH 15, 2019

But really, what we’re seeing happening now is that more collaboration and teamwork, up front, in a process for customer acquisition or account management just drives better results. Dan Reich: I think with every new technology, people inevitably ask the question: “I could already do X, Y, and Z, right.”

Sales 40

Sales Up-sell Meeting Engineering 40