Martech

JANUARY 14, 2025

Foundational excellence An exceptional product or service, coupled with a seamless and positive customer experience, is the bedrock of customer retention. “Your product/service has to be great, and the customer experience also has to be great, Stevens said. Here are seven ways to keep your most profitable customers.

B2B 129

B2B Customers Objectives and Key Results Cross-sell 129

SalesPop

MAY 21, 2021

Through the articles in this series, we’ve now covered all aspects of account management, and its related features within Pipeliner CRM. Let’s now take an overview of the subject and pull all the pieces together, and see how Pipeliner powerfully supports account management. Account Matrixes. Field-Level Security.

Account management 98

Account management CRM Pipeline Territory 98

The 5% Institute

FEBRUARY 19, 2020

Learning, and then implementing account management best practices can have an excellent result and impact on your overall sales efforts, and relationships with your clients. In this guide, we’ll detail our top five account management best practices that have brought excellent results for our students – and hopefully for you too.

Account management 98

Account management Objectives and Key Results Clients Referrals 98

SaaStr

AUGUST 26, 2022

Who we’re hiring for at SaaStr: Director of Account Management to support our top sponsors. Ideally has some services or agency CS experience, not just SaaS. The post Who We’re Hiring for Team SaaStr: Director of Account Management, and Director of Email / Growth Marketing appeared first on SaaStr.

Account management 23

Account management Growth Strategize Campaign 23

Hubspot

MARCH 7, 2023

Account managers are the liaison between a company and its clients. Whether you’re a candidate or a hiring manager, you’ll need to brush up on account manager interview questions before making any big decisions. You can practice formulating answers that highlight your skills as an account manager.

Account management 80

Account management Clients Contact CRM 80

Martech

SEPTEMBER 11, 2024

Customer success (which comes in many flavors, from customer service to account management), is in charge of customer satisfaction and sometimes renewal. Often, customer feedback and service data are not shared widely. Product management is in charge of anticipating and meeting customer’s emerging needs.

Cross-sell 107

Cross-sell Customers UX A/B testing 107

SalesPop

MAY 7, 2021

One place where project management really comes into account management is bringing a broadly stated goal into realistic terms. They can use account planning and project management to figure out just how realistic that goal is. Numerous parts of project management will be part of this tool.

Account management 98

Account management Drivers/motivators Pipeline CRM 98

SalesPop

APRIL 30, 2021

It has prioritized lead and opportunity management over account management. Guided by both the industry and the CRM solutions they were using, businesses and organizations never really dug into real account management. A vital key to strategic account management is creating value for the customer.

Account management 80

Account management CRM Pipeline Strategize 80

Membrain

MARCH 16, 2025

Drawing from experience in medical devices, professional services, and financial services, he provides actionable strategies on sales enablement, coaching, and account management that sales leaders can apply immediately.

Growth 77

Growth Account management B2B Sales 77

Search Engine Land

AUGUST 19, 2024

With the emergence of AI, the roles of operations, client services, writers, SEO execs, account managers, SEO directors and tech SEOs could be significantly transformed or even replaced by AI agents, potentially reshaping the entire SEO industry. The agent would send a reply based on their account status.

Account management 84

Account management Clients Gaming Drivers/motivators 84

Martech

AUGUST 12, 2024

How it helps you Sales, marketing and service teams can safely manage sensitive data, creating a comprehensive and unified customer profile to improve operational efficiency and customer interactions. This update expands upon recent sensitive-data updates, including even more sensitive data types and enhanced encryption.

CRM 117

CRM Pipeline Contact Conversion 117

Veloxy

JUNE 15, 2023

Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools. Essential skills for success include strong customer relations, business development, account management & problem solving abilities. You can learn more here.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

The 5% Institute

AUGUST 15, 2023

In today’s dynamic business landscape, various account management roles plays a pivotal part in maintaining customer satisfaction, driving revenue growth, and fostering lasting business relationships. Account management roles encompass a range of responsibilities that require a unique blend of skills and expertise.

Account management 52

Account management Negotiate Clients Strategize 52

The 5% Institute

AUGUST 15, 2023

Strategic Account Management (SAM) is a powerful approach that goes beyond conventional sales tactics, focusing on creating value, fostering trust, and driving mutual growth between businesses and their most valuable clients. What Is Strategic Account Management?

Account management 52

Account management Strategize Objectives and Key Results Cross-sell 52

Search Engine Land

AUGUST 22, 2024

Using just one campaign is also common for medium-sized accounts, particularly those with high-end products, high average order values (AOV) or in service-based industries like SaaS and insurance, where CPCs and CPAs are high. Account managers often segment for the sake of segmentation.

Campaign 85

Campaign Objectives and Key Results Non-Profits Territory 85

Search Engine Land

AUGUST 2, 2024

There are also personal touches you can add to help strengthen relationships and provide that extra level of service. Constantly churning new clients through a service that ultimately falls short and fails to keep them on board is not much fun for anyone involved. Dig deeper: Mastering SEO account management: The recipe for success

Clients 82

Clients Strategic planning Trust Presentation 82

The 5% Institute

AUGUST 7, 2023

In today’s dynamic business landscape, possessing a comprehensive set of skills is crucial for any successful account manager. The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation.

Account management 52

Account management Negotiate X-functional Cross-sell 52

Salesforce

MAY 9, 2024

In today’s highly competitive consumer goods (CG) industry, success often hinges on the strength of your relationships with key accounts. Effective key account management isn’t just a tactic, it’s a vital strategy for achieving profitable growth. But what sets your key account managers (KAMs) apart from your competitors’?

Account management 52

Account management Finance Promote Cross-sell 52

Sales Pop!

SEPTEMBER 9, 2023

The product itself is more important than the service. Although you might compare vendors of the same product in terms of service, nobody buys a car because of the vendor’s service. We therefore created a highly efficient key account management function, which no one else has. What does sales require?

CRM 173

CRM Pipeline Account management Appointment 173

PandaDoc

APRIL 21, 2023

Key accounts are the 20% of accounts that generate 80% of your company revenue. Before attempting to develop a key account management strategy, you must know how to identify these key accounts. Accurate identification will help you avoid rashly categorizing tail accounts as having strategic value.

Account management 52

Account management Objectives and Key Results Strategize Legal 52

Sales Pop!

NOVEMBER 18, 2021

Sales Enablement Tool and key account management ( KAM). These are now united under the single revenue engine of project management. Optinmonster is a service that specializes in creating forms to collect contact data once your SEO or other inbound strategy has led to a visitor on your page. Optinmonster. Online Chats.

Lead generation 245

Lead generation A/B testing Referrals CRM 245

Partners in Excellence

JANUARY 24, 2025

” Customer service will have their 5, marketing theirs, rev op/enablement theirs, inside sales/BDRs theirs, field sales theirs, account managers theirs. Until they do, they will always struggle to maximize and optimize performance. This doesn’t mean everyone in the organization has the same “5 key metrics.”

High impact 109

High impact Pipeline Inside sales Quota 109

PandaDoc

FEBRUARY 8, 2024

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

Account management 52

Account management CRM Pipeline Price 52

SaaStr

FEBRUARY 7, 2025

Ron explains: “Wehire mostly technical backgrounds, but as our customers get larger and larger, you start to get global account managers, and they’re going to have much more business strategic account management experience. You gotta know the product cold.) Similar to most structures of a technical sales team.

Technical Sales 70

Technical Sales Inside sales Cross-sell Account management 70

Veloxy

JUNE 23, 2021

If your product or service is a high priced solution that includes customization, then outside sales will work perfectly. 3: Account Managers. The Account Manager is responsible for checking on clients and nurturing relationships after the contract is signed. 5: Sales Operations.

Inside sales 232

Inside sales CRM Sales Pipeline 232

Search Engine Land

JUNE 26, 2024

If you’re ready to realize the full potential of links for your brand or business, this guide will show you the best link building services to watch in 2024. What are reputable link building services? A reputable link-building service also: Conducts competitor research. So let’s get to it! And that’s just the beginning.

Service 73

Service Real Estate Strategic partnership Niche 73

Sales Pop!

SEPTEMBER 18, 2021

The Common Lists include elements relating to account hierarchy, sales roles, contact relations and account relations. As you’ll readily see, these easy-to-utilize elements have incredible usefulness to sales and account management. Accounts Hierarchy.

Pipeline 224

Pipeline CRM Contact Consult 224

Salesforce

APRIL 2, 2025

And while your product or service might not be as tasty, there are proven strategies and tools that you can use to improve your sales. It also helps jump-start lead qualification since your users are already interested in your product or service. The data may also reveal areas for product or service improvement.

Product 81

Product Territory Sales Price 81

Iannarino

JUNE 21, 2021

In 2011, I was asked to help a client’s strategic account management team improve their results. Their company was considering removing the team completely: over time, they had turned into something like “glorified customer service,” and it was their leadership’s belief that they were not making a contribution.

Strategize 183

Strategize Clients Sales B2B 183

Search Engine Land

AUGUST 5, 2024

The essence of a successful restaurant lies in its ambiance, the personal touch in customer service and the creativity in its culinary offerings. However, besides the data used to set the direction, execution is the key differentiator.

Campaign 86

Campaign Strategize Meeting Account management 86

Heinz Marketing

SEPTEMBER 1, 2023

By Maria Geokezas , Chief Operating Officer at Heinz Marketing When it comes to effective customer-led growth (CLG) strategies, most efforts focus on customer service and support. Effective customer-led growth encompasses more than service and support. Account Management Portals: These are everywhere now.

Gaming 116

Gaming Negotiate Technique Account management 116

Martech

FEBRUARY 24, 2025

If a client indicates the request type and desired due date, a project management system can apply logic to determine if it falls outside the established service-level agreement (SLA). If account managers primarily complete intake requests, their expertise is likely greater than that of multiple business partners.

X-functional 65

X-functional Territory Account management Strategize 65

Martech

JUNE 12, 2024

Your sales and account management teams may already be using some of your prospecting content in relationship building. Are there certain products or services they need? Are they looking for customer service or content? Many buyers, especially B2B, do research online before speaking, even with a trusted account manager.

Customers 114

Customers Cross-sell Education Account management 114

Sales Pop!

JUNE 19, 2024

Internet Advisor Find the internet service right for you among 2083 internet providers across 36,380 cities; plus, Cellphonedeal compiles excellent deals on phones, plans, and prepaid to furnish you with the best options in your area. Inclusion Allies Coalition : “Everyone is welcome here.”

Sell 173

Sell Appointment Account management Represent 173

Veloxy

FEBRUARY 12, 2025

The TeamLink feature helps you find warm paths into accounts through shared connections. The system comes with automated tag placement and PowerForms that create on-demand, self-service documents. Document management works smoothly thanks to cloud storage that connects with Google Drive and Microsoft Office 365. month or $959.88/year

Product 130

Product CRM Price Objectives and Key Results 130

Sales Hacker

OCTOBER 1, 2024

16:31) Operationalizing the transition from self-service to enterprise. (23:55) 45:18) The importance of separating new logo sales from account management. (48:29) 16:31) Operationalizing the transition from self-service to enterprise. (23:55) 45:18) The importance of separating new logo sales from account management. (48:29)

GTM 115

GTM Growth Customers Account management 115

Martech

OCTOBER 11, 2021

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

Customers 107

Customers Account management Real Estate Contract 107