Martech
SEPTEMBER 11, 2024
Customer success (which comes in many flavors, from customer service to account management), is in charge of customer satisfaction and sometimes renewal. Product management is in charge of anticipating and meeting customer’s emerging needs. UX/UI is in charge of making life easier for customers.
SaaStr
APRIL 13, 2025
Shared UX : Customers gain “superpowers” by learning one system, making them more likely to buy additional products. Shared core components : Critical features like reports, workflow automations, and permissions are built once and deployed across all products, allowing for significantly deeper capabilities in these areas.
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Salesforce
JULY 14, 2022
Before and during my recovery from surgery, I worked as an account manager for a digital agency specializing in service and experience design. And now, with the Salesforce UX Designer and Strategy Designer credentials, those interested in pursuing a design career in the Salesforce ecosystem can take their career path even further.
Heinz Marketing
MAY 6, 2021
Features/functionality: Orchestrates account-based playbooks across teams and channels. Builds workflows for reps around accounts. Measures activities and tactics against target accounts. Manages all prospecting activities in one place. Would like to see some filters added for organizing prospects and accounts.
Hubspot
MARCH 18, 2020
Enterprise teams can structure their social media team by having specialists and managers to lead and oversee social media strategy, as well as roles for day-to-day social media activities, such as creating Instagram Stories and Posts, video editing for Facebook, and content management. Account Manager. UX / UI Designer.
Sales Hacker
MARCH 3, 2021
Salespeople create relationships, but it has traditionally been up to the customer success or account management team to nurture them. User onboarding is the part of the UX where both these outcomes must happen, so whose responsibility is it to design the user onboarding experience? There’s no friction whatsoever.
Highspot
DECEMBER 21, 2021
21, 2021 /PRNewswire/ — Highspot , the sales enablement platform that increases the performance of sales teams, today announced the expansion of its leadership team with four industry leaders across engineering, product, account management, revenue strategy and sales. SEATTLE, Dec. billion annual revenue.
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