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Continuing my series on applying lean/agile manufacturing principles to selling, I was reminded by Charles Green and Dave Jackson about an important aspect of these principles that is never mentioned by those promoting lean/agile in our sales assemblylines. What if we learned what lean/agile manufacturers really do?
So much of what our focus in “modern selling,” seems to be the adaptation of Lean Manufacturingtechniques into selling. We’ve created “assemblylines” with specialized functions, passing our customers from one station to the next. In a lean factory line, the entire line would stop.
For some reason, there’s a huge attraction to applying “manufacturingtechniques” to selling. I suspect it’s the perceived orderliness to manufacturing processes and the predictability of the outcome. The lean approaches applied to manufacturing create a hyper efficient process. that we want?”
We’ve adopted “clever prospecting techniques” leveraging volumes of emails, back to back calls from different numbers, local presence, social outreach. Sellers have, blindly, applied “manufacturing” technique to managing their selling process.
Come up with more “clever” sequences and techniques, cast a wider net. Engineering projects will be competing with manufacturing, IT, and projects from every part of the organization. Our sequences, our assemblylinetechniques for herding through processed that are optimized for us will fail!
And just like consumer products, mass marketing techniques were used to make customers aware of products. Since lean/agile techniques were so successful in the product development, they were extended to the GTM strategies. Sales/marketing started applying these manufacturing principles to the “mechanization” of the process.
However, we are repeatedly see descriptions of selling becoming more like that of a manufacturingline–input a prospect at the beginning of the process, move them step by step through our sales machine, and at the end we spit out a paying customer. The problem is, customers are not widgets. Each individual is different.
But the SaaS selling model seems to be based, also, on a flawed adaptation of lean manufacturingtechniques and the Toyota production system. And while lean manufacturing does not promote this, the emphasis is on volume, velocity, and efficiency. If we want to learn and innovate, we have to learn from everyone.
That’s where OEM (original equipment manufacturer) and aftermarket parts come in — and sales of these crucial components are big business now. Any disruption to an assemblyline or a delivery fleet can bring operations to a standstill, putting pressure on manufacturers to fix the issue as soon as possible.
Operations planning process: Ensure resources, such as raw materials and manufacturing capacity, are available to meet projected customer demand. A manufacturer might streamline its assemblyline to meet increased demand and ensure on-time delivery every holiday season.
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