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Do You Trust Your People To Solve Problems?

Partners in Excellence

Continuing my series on applying lean/agile manufacturing principles to selling, I was reminded by Charles Green and Dave Jackson about an important aspect of these principles that is never mentioned by those promoting lean/agile in our sales assembly lines. It’s called Jidoka or Autonomation.

Trust 139
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Our Customers Are Changing Faster Than We Are!

Partners in Excellence

We’ve adopted “clever prospecting techniques” leveraging volumes of emails, back to back calls from different numbers, local presence, social outreach. Sellers have, blindly, applied “manufacturing” technique to managing their selling process.

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“Customers Are Taking A More Measured Approach To Their Purchasing Decisions”

Partners in Excellence

Come up with more “clever” sequences and techniques, cast a wider net. Our sequences, our assembly line techniques for herding through processed that are optimized for us will fail! The temptation is to do what we’ve always done, the only thing many sellers know, do more!

Customers 133
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A SaaS Fairy Tale….

Partners in Excellence

And just like consumer products, mass marketing techniques were used to make customers aware of products. Since lean/agile techniques were so successful in the product development, they were extended to the GTM strategies. And assembly line process started to emerge. And as SaaS exploded, new dynamics started emerging.

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“Seek first to understand….

Partners in Excellence

They are not widgets to be passed from sales specialist to sales specialist down our sales assembly line. If we could do one thing to more effectively engage our customers, we should throw out all the tools, techniques, gimmicks that we inflict on ourselves and our customers. Without this, we can’t create value with them.

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Let’s Talk About Lean Manufacturing For A Moment….

Partners in Excellence

So much of what our focus in “modern selling,” seems to be the adaptation of Lean Manufacturing techniques into selling. We’ve created “assembly lines” with specialized functions, passing our customers from one station to the next. We cannot manage or control the variation!

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How Manufacturing Works, Applying It To Selling

Partners in Excellence

For some reason, there’s a huge attraction to applying “manufacturing techniques” to selling. Second, it always produces the same outcome (manufacturing experts will quibble, but we do design manufacturing lines to produce zero defects.) And this concept ripples back through the manufacturing line.