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Continuing my series on applying lean/agile manufacturing principles to selling, I was reminded by Charles Green and Dave Jackson about an important aspect of these principles that is never mentioned by those promoting lean/agile in our sales assemblylines. It’s called Jidoka or Autonomation.
We’ve adopted “clever prospecting techniques” leveraging volumes of emails, back to back calls from different numbers, local presence, social outreach. Sellers have, blindly, applied “manufacturing” technique to managing their selling process.
Come up with more “clever” sequences and techniques, cast a wider net. Our sequences, our assemblylinetechniques for herding through processed that are optimized for us will fail! The temptation is to do what we’ve always done, the only thing many sellers know, do more!
And just like consumer products, mass marketing techniques were used to make customers aware of products. Since lean/agile techniques were so successful in the product development, they were extended to the GTM strategies. And assemblyline process started to emerge. And as SaaS exploded, new dynamics started emerging.
They are not widgets to be passed from sales specialist to sales specialist down our sales assemblyline. If we could do one thing to more effectively engage our customers, we should throw out all the tools, techniques, gimmicks that we inflict on ourselves and our customers. Without this, we can’t create value with them.
So much of what our focus in “modern selling,” seems to be the adaptation of Lean Manufacturing techniques into selling. We’ve created “assemblylines” with specialized functions, passing our customers from one station to the next. We cannot manage or control the variation!
For some reason, there’s a huge attraction to applying “manufacturing techniques” to selling. Second, it always produces the same outcome (manufacturing experts will quibble, but we do design manufacturing lines to produce zero defects.) And this concept ripples back through the manufacturing line.
Readers love the improvisation techniques that Solutions Consultant Andrew Mewborn has applied to sales! How I Built an SDR AssemblyLine with Outreach and Doubled my Team’s Output. Without further ado, here are the 10 Outreach blog posts with the most views in 2018! Yes, And: How Learning Improv Made Me Better at Sales.
One begins to see images of assemblylines with customers on a conveyor belt moving from station to station. Perhaps the most subtly arrogant assumption of this assemblyline mentality is that we are in control. Rather than objects going down the assemblyline with each station doing it’s function (e.g.
Yet we insist on using the same old models, techniques, and approaches. Whether it’s specialization in how we move our customers through the “sales assemblyline.” ” The world has changed! How our customers buy is changing faster than we are adapting to respond to them.
But the SaaS selling model seems to be based, also, on a flawed adaptation of lean manufacturing techniques and the Toyota production system. And while lean manufacturing does not promote this, the emphasis is on volume, velocity, and efficiency.
However, if sales reps aren’t using good sales techniques, that pipeline won’t translate into closed deals. Many believe that pipeline health is a strong indicator of performance. Having 3-4x your quota in the pipeline suggests ample opportunity to meet targets.
Any disruption to an assemblyline or a delivery fleet can bring operations to a standstill, putting pressure on manufacturers to fix the issue as soon as possible. With AI techniques, companies can become more proactive by focusing on predictive maintenance, predictive quality and increasing yield.
It could be an image of tiny robots completing sales tasks along an assemblyline, or a computer spewing out countless emails day and night. The technique only saved seconds, but it meant more time to focus on selling. If you have an active imagination, the term “sales automation” can conjure a variety of images.
Audience Targeting Techniques If throwing darts blindfolded isn’t how you pick your outfits (and I hope it’s not), then don’t do it with marketing either. Advanced Techniques in Segmenting and Scoring Leads Getting a lot of leads is excellent, however not all prospects are the same.
A manufacturer might streamline its assemblyline to meet increased demand and ensure on-time delivery every holiday season. For example, a retailer might adjust orders based on seasonal forecasts to avoid too much stock. Include All Internal Stakeholders S&OP breaks down organizational silos.
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