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In comparing itself with its competition, Xerox discovered it had: 10 times as many rejects on the assemblyline. United Airlines sought to revamp and elevate its website's userexperience, making it easier for customers to research and book flights online. Seven times as many manufacturing defects in finished products.
It’s a delightful individual userexperience. And so we saw the same things and same signals at at Asana and at Calendly, which is that we had very strong PLG motions. And the reason we had very strong PLG motions was that the, is that the product is incredibly intuitive and delightful.
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