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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

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Nimble CRM Contact Syncing – Best Practices

Adaptive Business Services

Please note – While this article discusses Nimble CRM specifically, contact syncing between any two applications may raise similar concerns. Being able to sync your contacts between Nimble and another source is something that is welcomed by most users. You can create groups of Nimble contacts via the use of tags.

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Nimble CRM Mobile App and Contact Sync Updates [Video]

Adaptive Business Services

The other outstanding feature is that your contact records, the prospector widget, the widget in gmail, the widget inside of Nimble, and your mobile apps will all now look and work substantially the same! PieSync was a third-party app that kept your contacts in sync between Nimble and Outlook or Google as well as other apps.

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I Just Want to Maintain Contact Records In My CRM

Adaptive Business Services

Before there was CRM (Customer Relationship Management), there was CM (Contact Management). While Contact Managers were typically used solely by salespeople, CRM can be used by multiple departments in your organization. CRM can be very simple and it’s foundation remains the contact record. I’m only getting started.

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5 Ways Nimble CRM Can Transform Your Solopreneur Business

Adaptive Business Services

Here are 5 simple ways that Nimble can transform your solopreneur business 1. Contact management – The heart of any CRM is the contact record and Nimbles contact records contain a record of all interactions with this person and/or company including: emails exchanged, notes, tasks, events, deals, workflows, and files.

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Nimble CRM Tips & Updates – March 5, 2025

Adaptive Business Services

We enter uncharted territory Should you decide to utilize Nimble to do email marketing, in all likelihood you will be sending these emails to contacts who are already in your Nimble database. These contacts are probably a mix of customers, prospects, vendors you name it. You are working with your contact records.

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Nimble CRM Tips & Updates – March 19, 2025

Adaptive Business Services

If your bounce rate exceeds 1%, Nimble may place you in an email marketing quarantine (not sure what this means, but you can out) and Im guessing that you will still be paying for the service during this time. Do not reuse sequences with the same contacts. Contact emails that either bounce or unsubscribe Lets start with this.

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