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When you know their top challenges, you can present case studies and testimonials from current customers who solved similar problems using your product. Let’s say a prospect is concerned about how much they’re spending on IT consultants. A good CustomerRelationshipManagement (CRM) tool is crucial here.
For example, an increase in support calls following a specific type of usage pattern may indicate that specialized consulting services can add value for the customer and revenue for the seller. By using deal management , sales representatives have the flexibility to make changes that make sense for the company and the customer.
They’re typically given by sales reps, sales managers, account executives, or solutions consultants during the middle and later stages of the sales cycle after a lead has been qualified. Some customerrelationshipmanagement (CRM) tools use generative AI to help sales teams personalize their content.
Professional services firms , like consultants and legal practices, use Deal Desks to define service scope, pricing, and client expectations for major engagements. Technology hardware providers and telecommunications companies rely on Deal Desks to manage large-scale, intricate sales processes.
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