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Hard skills are job-specific knowledge, such as CRM proficiency, product expertise, or proposalwriting, while soft skills center on interpersonal and emotional abilities like communication, empathy, and resilience. All of these consultative selling factors contribute to stronger client relationships.
This is sometimes called consultative sales. I’ll go over the basics of consultative sales so you can perfect your approach and help your customers succeed. What you’ll learn: What is consultative sales? Learn more What is consultative sales? This skill is essential for consultative sellers.
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