SaaStr

APRIL 2, 2025

Today it’s at: $800m ARR Growing 22% 20% Free Cash Flow Margins Modest re-acceleration in revenue growth and new customer count — but not NRR Roots are SMB, but 60% of ARR comes from mid-market and enterprise today And a $4B market cap, so 5x ARR Freshworks is getting a bit of a second wind, which is great to see!

Drivers/motivators 105

Drivers/motivators Contract B2B Growth 105

Salesforce

JANUARY 8, 2024

You’ve heard the adage about salespeople telling a customer “Of course we can do that!” Sales contracts are vital to completing any business transaction. This guide will teach you how to draft a bulletproof sales contract. What you’ll learn What is a sales contract? ” to close a sale.

Contract 109

Contract Process Legal Real Estate 109

Martech

SEPTEMBER 12, 2024

And there’s this, from The Wall Street Journal’s article on AI spending: Now, here are this week’s AI-powered releases: Yext’s Yext Social is an AI-powered social media management solution that manages local customer engagement at scale globally. Account Plan Creator generates a structured account strategy.

Cross-sell 110

Cross-sell Construction Legal Contract 110

Salesforce

NOVEMBER 25, 2024

At Connections ’24 we announced that customers in the AMER region could access many of the features we were building out in Marketing Cloud Growth and Advanced Editions. In the Winter ’25 release, we are expanding new functionality in Account Engagement to all customers on Growth, Plus, Advanced, and Premium.

Cross-sell 64

Cross-sell Customers Territory Campaign 64

Iannarino

MARCH 2, 2023

This makes your contact One-Down , lacking the information and experience that would ensure they make the right decision. Because you already know what your potential B2B customer needs to do to improve their results, you can easily start a conversation about the problems and pain points. Hope your competitors’ discovery is weak.

B2B 284

B2B Contact Clients Entertainment 284

Martech

JULY 29, 2022

Once you’ve gone through the checklist to determine if you need — and are ready for — an ABM solution, the next step is to identify and contact vendors. If not, is an API available for custom system integrations? What level of customer support is offered, and when is it available (i.e., How responsive is customer service?

Contract 119

Contract B2B Technology Technology 119

Salesforce

AUGUST 15, 2024

Keep an eye on your financial progress, get a better understanding of your customer’s behavior, and use dashboards to track key performance indicators (KPIs) — all in real time. Remote, hybrid, and onsite teams can operate smoother, respond to customer needs quicker, and achieve better results with less effort. Back to top. )

Product 82

Product E-commerce CRM A/B testing 82

Sales Pop!

AUGUST 20, 2022

I like to focus on five channels to account expansion – Organic Growth, Partnerships and Alliances, Family Tree, Alumni and Customer’s Customer. But the connection adds real warmth and credibility to the contact – a very promising start. But again, adding a level of warmth to contacts is huge.

Growth 238

Growth Pharmaceutical Contact Referrals 238

Hubspot

NOVEMBER 12, 2024

In the end, it became one of the biggest contracts we had ever secured at that time. "As In many cases, maintaining occasional contact resulted in new opportunities later on. “At In one case, this approach reengaged a prospect who had gone silent for three months, leading to a signed contract within two weeks.

Prospecting 81

Prospecting Contract Follow-up Pitch 81

Sales Pop!

OCTOBER 29, 2021

This just cannot happen with SaaS companies, as their most valuable asset is their customer data. I am constantly amazed at the sheer number of emails I receive every week, offering me customer data from my CRM competitors. This activity is not even legal, as people would have to opt-in for us to contact them. Risk Assessment.

CRM 245

CRM Pipeline Legal Government 245

Partners in Excellence

FEBRUARY 28, 2024

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

Customers 139

Customers Contract Consult Up-sell 139

ClickFunnels

OCTOBER 12, 2021

A lead is a potential customer who has: Expressed an interest in your product or service. Has provided you with their contact details (typically their email address). Meaning: Someone who hasn’t expressed an interest in your product or service but whose contact details you have somehow obtained isn’t a lead (e.g.

Lead generation 244

Lead generation Contact Contract Price 244

Salesforce

OCTOBER 14, 2024

Agentforce is a suite of out-of-the-box AI agents — autonomous, proactive applications designed to execute specialized tasks — and a set of tools to build and customize them. Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. Transfer to human agent.

Engineering 128

Engineering Represent CRM Follow-up 128

Spiro Technologies

MAY 20, 2021

The goal itself always starts with pipeline, and pipeline is built on prospecting, which is why a salesperson’s energies are best directed to making the most of their next (and existing) contacts, and not to mindless busy-work like updating the CRM ( Spiro can help with that). Customize your positioning . This is a bad approach.

Contact 96

Contact Prospecting Pipeline Contract 96

Hubspot

SEPTEMBER 6, 2024

Even when talks progress all the way to a signed contract, they will never be as engaged as they were in that initial moment when a problem arose and curiosity about your solution struck. When a prospect first reaches out for more information, I’ve found that engagement is at its peak.

Closing 80

Closing Contract Technique Quota 80

Veloxy

AUGUST 6, 2021

These are calls where the deal gets moved across the line, contracts get signed and reps earn their commissions. Once a lead surrenders their contact info to your website, they’re officially entered into your sales funnel as prospects. Depending on why you want the prospect as a customer, try to learn more specific things about them.

Cold Call 328

Cold Call Pipeline Prospecting Follow-up 328

ClickFunnels

AUGUST 2, 2021

A lead is a potential customer who: Has expressed an interest in your product or service. Has given you their contact details (typically their name and email address or just their email address). Lead generation is the process of converting potential customers into leads by persuading them to give you their contact details.

Lead generation 264

Lead generation Territory Contact Start-ups 264

SaaStr

FEBRUARY 7, 2022

Q : How Do I Know if My Competitor is Cold Calling My Customers? Just assume your competitor is cold calling all your existing customers. They should be calling your customers. Yes, oftentimes the yield here can be low if your customers are very happy. Some customers will indeed use that as a reason to switch.

Cold Call 116

Cold Call Prospecting Contract Customers 116

Sales Pop!

MAY 20, 2023

There is the customer success rep, which focuses on existing customers. One of my core principles is that a good sales contract, at the end of the day, hurts both sides just a little bit—not too much on one side or the other, but just a little bit on both. This is the very definition of fairness.

Appointment 243

Appointment Education Sales Contact 243

Hubspot

AUGUST 26, 2024

I identified a key stakeholder with purchasing authority, reached out with a simple yet elegant email pitch, and they responded asking me for a contract they could sign right away. No one is going to sign a contract on your first outreach, and they probably won’t even respond to your email or answer the phone.

Follow-up 85

Follow-up Contract Sales Technology 85

Veloxy

NOVEMBER 15, 2022

It is a strategy that sees businesses, or ‘accounts’, as one entity rather than focusing on individual contacts within the company. Businesses that implement advanced ABSD strategies stand to see a range of benefits, including but not limited to: A 171% increase in the average annual contract value from each account.

Sell 246

Sell Objectives and Key Results SQL B2B 246

Sales Hacker

NOVEMBER 10, 2023

Contract renewal dates. A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time.

GTM 125

GTM Intrinsic Customers Contract 125

Martech

MAY 6, 2024

Prompt: Can I use lead scoring for existing customers? Answer: Yes, lead scoring can be used not only for new leads but also for existing customers. This allows you to identify high-value customers who may be more likely to make additional purchases or become advocates for your brand. Please use simple language.

Cross-sell 113

Cross-sell Customers Referrals B2B 113

Iannarino

JUNE 17, 2021

At one time, as a salesperson, you would be told to find “the decision-maker,” the single individual who could sign a contract. The Lost Art of Closing shows you how to proactively lead your customer and close your sales. The task force usually included a person with the authority to say yes and sign a contract.

Contract 195

Contract Sales Clients Government 195

ClickFunnels

SEPTEMBER 27, 2021

Let’s start by defining the key term of this article: A lead is a potential customer who has given you their contact details (typically either their name and email address or just their email address). Lead generation is the process of converting potential clients into leads by persuading them to give you their contact information.

Referrals 237

Referrals Legal Lead generation Non-Profits 237

Sales Pop!

DECEMBER 23, 2021

However, encourage team members to reach out via phone call, email, or any other contact method if they need support. For instance, digital contracts, invoices, and bills of sales can help team members speed up the sales process. In addition, be patient with hybrid sales team members. Simplify the Sales Process.

Sales 234

Sales Contract Drivers/motivators Growth 234

Sales Pop!

SEPTEMBER 23, 2021

Maybe their post-COVID anxieties will cause them to take their eyes off the ball for just a moment, neglecting a prospect request or thoughtlessly issuing a boilerplate response instead of customizing a meaningful reply. Or how about attorney-to-attorney contact? At just the right time, leaving just the wrong impression.

Legal 213

Legal Finance Contract Networking 213

Martech

JANUARY 20, 2023

When it comes time to purchase or upgrade a customer data platform (CDP) for your organization, the demo can be the best way to really understand what a particular vendor offers. Explore platform capabilities from vendors like Blueconic, Tealium, Treasure Data and more in the full MarTech Intelligence Report on customer data platforms.

Customers 111

Customers Contract Quota Price 111

Veloxy

JUNE 21, 2021

While you will inevitably stray from your script to personalize your pitch for each customer, having a script gives you the structure and guidance that will propel you to success. If you lose the customer here, you may not get another chance. The second thing it does is tell the customer you value their time. Introduction.

Cold Call 298

Cold Call Objectives and Key Results Pitch Follow-up 298

Salesforce

FEBRUARY 14, 2024

Then your business might be a good candidate for customer service automation. According to our research , 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers. If you’re thinking, Great! not so fast.

Service 98

Service Customers Contract Legal 98

Veloxy

MAY 30, 2024

This evolution has made cold outreach more targeted and data-driven, allowing us to connect with potential customers more effectively. One of the main benefits is its ability to generate new leads and expand our customer base. When we engage with potential customers, we can learn about their pain points, preferences, and objections.

Objectives and Key Results 246

Objectives and Key Results Cold Call Click Through Rate Technique 246

Sales Pop!

OCTOBER 18, 2021

Sales setup is a set of tools and technologies that your salespeople use to generate leads (potential customers), store contact information , generate offers, get signups, and communicate effectively with both the rest of your team and your customers. The tool is best used when you have a clearly defined customer profile.

Prospecting 213

Prospecting Price CRM Lead generation 213

SaaStr

APRIL 24, 2021

It just doesn’t all recur under a contact. It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. And half from fees on transactions it processes: Is this all really ARR?

Contract 144

Contract Price B2B Contact 144

Veloxy

AUGUST 17, 2022

Other tools are more specialized, such as gamification, customer experience management, and lead prioritization. Then, you can automatically track your customers’ email engagement to better prioritize leads. You’ll easily generate quotes, proposals, and contracts in a variety of formats and in mere seconds. source of image.

Appointment 147

Appointment Territory Cross-sell Contract 147

Martech

JUNE 27, 2023

Provide customer service. What are your customers and prospects looking for? 3: Educational content Fill your site with useful, non-salesy information about your category and the problems your customers are looking to solve. Examine your customers’ buying processes and identify areas that can be automated.

B2B 112

B2B Customers Cross-sell Price 112

Veloxy

JUNE 23, 2021

If your product or service is a high priced solution that includes customization, then outside sales will work perfectly. Not only are they the main point of contact, Account Executives are ultimately responsible for demoing products and handling the entire cycle in small companies. Customer Relationship Management Software.

Inside sales 232

Inside sales CRM Sales Pipeline 232

Martech

FEBRUARY 13, 2022

Data is the lifeblood of high-functioning marketing organizations, which explains why customer data platforms are so hot right now. CDPs also unify and normalize first-party customer data, improving data accuracy, targeting relevance and marketing campaign velocity. Or is an annual contract required? Click here to download!

Customers 98

Customers Contract Government Quota 98