SaaStr

MARCH 26, 2024

As a founder, you need to be more involved in functional areas like sales support and success. It’s tough for folks to staff these functions. Give everyone x amount of money to go find the best one. App contraction is still happening, and AI is absorbing all of the energy in the industry. Is SaaS dead right now?

Price 117

Price X-functional B2B Growth 117

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. For example, within the FedTech space, sales contracts can be established with 3 years of commitment. Set Targets.

SQL 110

SQL Commission Customers Non-Profits 110

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. One OEM contract can give thousands or tens of thousands of end-users access to the licensor’s software. Licensing OEM software. OEM deal structure.

GTM 89

GTM Negotiate Profit margin Contract 89

Search Engine Land

DECEMBER 28, 2023

The decline of X Following Elon Musk’s takeover in 2022, Twitter’s ad revenue steeply declined. The following month, the platform changed its name to X and tried to lure back advertisers by slashing the price of video ads. Experts have predicted that X will lose as much as $75 million in ad revenue by the end of the year.

X-functional 116

X-functional Retail Launch Non-Profits 116

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter.

Growth 106

Growth Cross-sell Contract X-functional 106

Hubspot

FEBRUARY 11, 2019

Go to Product Hunt , a constantly updated curation of the newest apps, websites, and games, for digital inspiration. Ask everyone to come prepared to discuss a certain product category or question, such as, "What's your favorite type of X and why?" Meanwhile, Kickstarter is great for physical products. Why or why not?"

Minimum Viable Product 101

Minimum Viable Product Legal X-functional Networking 101

SaaStr

JANUARY 21, 2020

I love a good game of ping pong. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. Calls, emails, connect rate, demos, performs, wins, average contract value. It helped bump customers into annual contracts and it helped people set great expectations so that customers didn’t churn.

Quota 132

Quota Sales Healthcare Territory 132

SaaStr

AUGUST 12, 2020

When you start growing above 50 employees, and certainly get to 100, things change, you now have teams, which means you have functional leaders. Rather than having this feeling of disconnected functional areas, everyone in the company knows what to work on. So, sales in my view is best run on a quarterly plan.

Finance 114

Finance X-functional Launch Objectives and Key Results 114

Hubspot

MAY 12, 2023

Preparing for a job interview is somewhat of a guessing game. In the following two to three years, I’d like to build my internal communications and public relations skills so I can contribute further to the executive function.” Use phrases like, “I can’t do X, but what I can do is…” 17. In the Netflix show “Call My Agent!,"

X-functional 90

X-functional Pitch Follow-up Clients 90

SaaStr

FEBRUARY 25, 2020

To go catch their son or daughter’s soccer game. Because it’s not so much focused around X, Y, Z NPS score. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. They got a verbal, they’re like, we’re going to get a contract this is a scrape.

Prospecting 95

Prospecting Customers Promote X-functional 95

SaaStr

AUGUST 15, 2020

We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. That doesn’t mean to say, you’re going to do away with the functions. It cannot work in the future because that isn’t how society functions. I mean, what do they do?

Retail 105

Retail Start-ups Drivers/motivators Up-sell 105

SaaStr

AUGUST 26, 2022

X this year. You don’t have to do every single function to still get a customer. For all these types of categories, I know it’s trite, but you just have to find your 10 X feature that someone will buy. Jason Lemkin: You don’t know who wants to be a mentor, but you might be surprised if you do a volume game.

Quota 98

Quota Growth Product Closing 98

SaaStr

MARCH 10, 2020

We are not as fortunate as some of the folks in this room that if we sign a contract, regardless of how our customer feels about what they’ve bought, they’re going to continue paying. There’s generally no contract in place. We also didn’t try to build a lot of the centralized functions too early.

Government 106

Government Up-sell Contract X-functional 106

SaaStr

NOVEMBER 21, 2020

I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. So for us, it was relatively late in the game.

E-commerce 114

E-commerce Manufacturing X-functional Retail 114

PandaDoc

MAY 8, 2023

Note: If you’re using Zendesk Sell, be sure to check out the PandaDoc x Zendesk Sell integration for even faster document creation. That, combined with its visibility and access control tools can make it something of a game changer for businesses aiming to provide self-service customer support. Ease of use: 8.8/10 Ease of use: 7.9/10

Service 52

Service Product Customers E-commerce 52

SaaStr

MARCH 1, 2019

Annual contracts: To what extent do annual contracts dominate today? Why does Tom think in the early days one should be wary of signing too many multi-year contracts? How does Tom think about calculating churn when it comes to multi-year contracts? And the first one as you said, Harry, is around annual contracts.

Contract 66

Contract Price Commission Conversion 66

SaaStr

JANUARY 3, 2020

Annual contracts: To what extent do annual contracts dominate today? Why does Tom think in the early days one should be wary of signing too many multi-year contracts? How does Tom think about calculating churn when it comes to multi-year contracts? And the first one as you said, Harry, is around annual contracts.

Contract 12

Contract Price Commission Conversion 12

SaaStr

MAY 10, 2019

Those are people that want to buy your product, potentially, and you are treating them like it’s a bond game. That’s an internal function, but to the customer it shouldn’t be obvious that that’s their obligation, right? Jason Reichl: And I think a critical piece is missed there, which is that they are people.

X-functional 54

X-functional SQL Pipeline Go To Market 54

SaaStr

AUGUST 9, 2019

So one of the things that I did, pretty early on here as we knew we were going to scale the team, was I set up an enablement function. Vikas Bhambri: So I’ve got somebody who leads an enablement function and we’ve built out an entire playbook curriculum. Now having said that, even then I need to invest in that enablement.

Finance 60

Finance X-functional CRM Engineering 60

Sales Hacker

JANUARY 21, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rob Giglio is the Chief Customer Officer at Canva, where he oversees Canvas sales and go-to-market functions. It’s like, you know, we want to be the beer that you go to when you’re watching a football game.

GTM 106

GTM Gambling B2B E-commerce 106

Sales Hacker

APRIL 1, 2025

Kind of the telephone game, right? I remember the day clearly, it was September 14th, it was around 6:00 PM and I was at a Browns, Cleveland Browns versus Steelers game, and my phone started blowing up and the just bing, bing, bing. I mean, you wanna talk about any reason to back out of the contract the reason why it happened?

GTM 64

GTM Up-sell Start-ups Gaming 64

SaaStr

AUGUST 19, 2020

And it really, it changed the game and people really embrace that, but we didn’t stop there. So clearly it wasn’t a very popular person on Twitter for several days or weeks, but really, this move allowed us to stay in the game and continue to improve our product. Well, I’m new to the investing game.

E-commerce 114

E-commerce Price Start-ups Gaming 114

SaaStr

OCTOBER 30, 2020

In Today’s Episode We Discuss: * How Randy made his way from the world of PE with Silver Lake to changing the game of digital marketing with Outgrow? And third for this specific content type and this specific content piece, does it make sense for me to ask for function and company size and phone number, etc.

A/B testing 109

A/B testing X-functional Start-ups Launch 109

SaaStr

JULY 2, 2020

You’re telling me mathematically the answer is going to be X, but I can’t understand why. And is there ever a case for too small a contract to start? If the client’s contract isn’t large enough, it maybe doesn’t warrant the CS exposure that they maybe get. Help me out.

Customers 114

Customers Contract Price Education 114