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How Tech Can Improve Your B2B Customer Service

Sales Pop!

Technology has revolutionized customer service. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Businesses that learn about these technologies today are well-equipped to integrate them into their customer service operations and maximize their value.

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Customer for Life

Sales Pop!

For when two people bask in a relationships initial courtship, that romantic time is represented by both parties bringing their very best to their future partner, hoping to be viewed positively in every way. But its after the contract is signed and when the wedding day has ended that the real work begins.

Customers 178
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How the Atlas Reasoning Engine Powers Agentforce

Salesforce

Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. That’s why we have pioneered the robust Einstein Trust Layer to provide toxicity detection, zero data-retention contracts, prompt-injection defense, and several other mechanisms. Transfer to human agent.

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6 martech contract gotchas to be aware of

Martech

Contracts are complex for a reason. I’ve seen and heard of my share of contract gotchas. When you decide to churn from the vendor, does your contract allow you to keep and use the data you’ve pulled into your CRM or other systems after the relationship ends? Service-level agreements (SLAs).

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Pipeliner Security: Why AWS?

Sales Pop!

There are now several Cloud providers available, in addition to Amazon Web Services (AWS). We had tremendous failover services, load balancing, and backup systems. We needed multiple contracts with hardware and software vendors. At the time, there were very few providers of that kind of service. Why have we done so?

Pipeline 239
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Google to cut thousands of search quality rater jobs after dropping contract with Appen

Search Engine Land

Appen, an Australian data services company that Google contracted with for a large number of its third-party search quality raters, was notified by Google that its contract is ending on March 19, 2024. Appen is one of a few sources that Google uses to contract quality raters. What search quality raters do.

Contract 118
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CRM Security—At Pipeliner, We’ve Got This

Sales Pop!

In the last two weeks alone, I received several phone calls from people claiming to be Amazon representatives, informing me that my credit card had been used to purchase an iPhone 13. For Pipeliner, we have chosen a very safe environment with Amazon Web Services (AWS). Keeping Data Safe. Is your technical architecture secure?

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