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Dear SaaStr: What is the Best Way to Deal With an “Unauthorized Signer” on a Contract?

SaaStr

Dear SaaStr: What is the best way to deal with an “unauthorized signer” on a contract in SaaS sales? A large company signed a contract to buy about $30K worth of software from us, and then the person who signed the contract said he didn’t have the authority to. I’ve been there, on both sides of it.

Contract 104
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Dear SaaStr: When Should a SaaS Company Allow Month-to-Month Contracts vs. Requiring Annual?

SaaStr

Dear SaaStr: When Should a SaaS Company Allow Month-to-Month Contracts vs. Requiring Annual? Get those annual contracts whenever possible … and where it works for the customer.But … Most of the time, it’s a false choice. Bigger companies want to sign annual contracts, especially in exchange for discount s.

Contract 104
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How Tech Can Improve Your B2B Customer Service

Sales Pop!

Technology has revolutionized customer service. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Businesses that learn about these technologies today are well-equipped to integrate them into their customer service operations and maximize their value.

Service 241
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Contracted pricing CPQ: what it is and how it works

PandaDoc

Vendors gain a consistent customer and buyers have a trusted source for a specific selection of products or services. As these relationships deepen, partnering companies will often agree on contracted pricing, a pre-negotiated price structure that applies over a defined period. What is contracted pricing? Custom pricing.

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Oracle enhances its Unity CDP offering

Martech

That’s reflected here in the presentation of unified account views, based on data from marketing, sales and service clouds. A novel development, however, is the incorporation of data from back office sources including finance, contracts, product usage and supply chain. There are four new capabilities: Account Profile Explorer.

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Customer for Life

Sales Pop!

But its after the contract is signed and when the wedding day has ended that the real work begins. Similarly, in pursuing a prospect, sales teams work diligently to show responsiveness, attention to detail and follow-up in every transaction, hoping to enhance their reputation.

Customers 178
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Why B2B CMOs are frustrated with ABM platforms

Martech

The burden of implementation ABM platforms are often self-service. The not-so-hidden high costs and long contracts ABM platforms are expensive. Many providers require long minimum contracts, often locking companies into a year or more of service with six-figure annual fees. This process is far from simple.

B2B 123