Salesforce

JANUARY 22, 2024

If you’re in sales or customer service, you can now devote more time to interacting with customers to create even better relationships. And if you work in the legal or healthcare fields, AI can help analyze and research contracts or help interpret MRIs and X-rays, respectively. People will now have time to, well, be people.

Healthcare 121

Healthcare X-functional Engineering Technology 121

Martech

JUNE 6, 2023

It’s straightforward to add up licensing, managed services support and development costs and then make a choice. Outline cross-functional teams’ involvement and get their buy-in and commitment The most successful implementations are integrated into how marketers do business. But there is a lot more that goes into the actual migration.

X-functional 108

X-functional Cross-sell Contract Up-sell 108

SaaStr

APRIL 2, 2023

Mistake: On the other hand… not betting on the team that got me there “Everything will be fine once we get a new head of [X]” -every startup CEO ever (also me, frequently) When you launch a company, the initial team is usually whoever you can get. For this one deal, we just need to do X. Teammates and clients will leave.

X-functional 131

X-functional Clients Growth Start-ups 131

Sales Hacker

MARCH 25, 2025

And it’s usually like a very detailed sort of Google doc, here’s the login for X. Product or service and we’ll, we’ll stop going to the web as much as we do today because. And so if you need 3000 people to perform a function today, maybe in the future, it’s a thousand or 500.

GTM 70

GTM X-functional Start-ups Relationship building 70

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. For example, within the FedTech space, sales contracts can be established with 3 years of commitment. Set Targets.

SQL 110

SQL Commission Customers Non-Profits 110

Search Engine Land

DECEMBER 28, 2023

TikTok was reported to pilot an ad-free subscription service on its app in October. The decline of X Following Elon Musk’s takeover in 2022, Twitter’s ad revenue steeply declined. The following month, the platform changed its name to X and tried to lure back advertisers by slashing the price of video ads.

Retail 116

Retail X-functional Launch Non-Profits 116

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. Many times your customers maybe choosing your service because of some sort of pain that they had in the past.

Clients 73

Clients Service Customers Start-ups 73

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. These companies resell the solution and bundle services around the solution to add value to the customer. Licensing OEM software. OEM deal structure.

GTM 89

GTM Negotiate Profit margin Contract 89

SaaStr

APRIL 30, 2022

Just to say a little bit more about this, if you look at the sales functions are structured. It depends on the length of the contract, if there’s a contract. We look at annual churn, given the nature of those businesses that have annual or multi annual contracts with much bigger price items and tickets.

Price 98

Price Launch X-functional Contract 98

PandaDoc

APRIL 24, 2020

That, combined with our payment gateway, means that you can design proposals, quotes, contracts, and more from one place and send everything for signature via email or mobile app. Personal plans.

Price 59

Price X-functional CRM Follow-up 59

Hubspot

AUGUST 4, 2015

But not all couples are functioning like a belt and suspenders. Paranormal phenomena aside, Dana Scully’s skepticism to Fox Mulder’s “I Want to Believe” dogmatism is what made The X-Files compelling TV every week. To us, this was an X-File—as far down the explanations list as any weird light in the sky being attributable to aliens.

X-functional 78

X-functional Sales Teamwork Follow-up 78

Sales Hacker

APRIL 14, 2020

Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes ,all right in your CRM. Create custom contracts in a click, sign them digitally, and automatically pull data back into your opportunities. So companies going out, they bought this SaaS platform to help with X, Y, and Z.

Contract 85

Contract CRM Consult Cross-sell 85

SaaStr

JANUARY 21, 2020

My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. Calls, emails, connect rate, demos, performs, wins, average contract value. It helped bump customers into annual contracts and it helped people set great expectations so that customers didn’t churn. Quarterly ENPS service.

Quota 132

Quota Sales Healthcare Territory 132

Hubspot

DECEMBER 23, 2022

For more advanced functionality, HubSpot offers premium features in the Starter, Professional, and Enterprise versions of Sales Hub. The platform is easy to use and has an incredibly good customer service team to accompany it. Prospect monitoring functionality. Pricing: A limited version is free as part of Hubspot’s Sales Hub.

Prospecting 90

Prospecting X-functional Contact CRM 90

The 5% Institute

AUGUST 7, 2023

The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation. Effective time management and organizational skills are vital for prioritizing responsibilities, meeting deadlines, and consistently delivering top-notch service.

Account management 52

Account management Negotiate X-functional Cross-sell 52

PandaDoc

FEBRUARY 27, 2023

If they agree, the deal is finalized by the signing of a contract. Closing remarks also give your sales team a chance to summarize your brand and the benefits of your products or services. Maybe they need to hire your consultative services for an event or some other time-sensitive reason. Why are closing questions important?

Closing 52

Closing Contract Technique Referrals 52

Hubspot

MAY 12, 2023

In the following two to three years, I’d like to build my internal communications and public relations skills so I can contribute further to the executive function.” How to answer : Walk your hiring manager through the steps you would take to calm this person down and take a message or divert them to another department, like customer service.

X-functional 90

X-functional Pitch Follow-up Clients 90

SaaStr

JULY 24, 2019

Gillian Heltai | SVP of Client Services @ Talkdesk. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. That really helps to reduce purchase friction and allow the CSM to grow the account without working on contracts. FULL TRANSCRIPT BELOW.

X-functional 62

X-functional Engineering Clients Start-ups 62

PandaDoc

OCTOBER 13, 2022

Lead generation X ? Social media integration X ? Free version X ? 24/7 customer service ? ?. Lead generation X ? Social media integration X ? Free version X X 24/7 customer service ? Lead generation X ? X Mobile access ? ? Social media integration X ? Free trial ? ?

X-functional 52

X-functional Territory CRM Lead generation 52

SaaStr

FEBRUARY 25, 2020

Because it’s not so much focused around X, Y, Z NPS score. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. There are services that need to happen. They got a verbal, they’re like, we’re going to get a contract this is a scrape.

Prospecting 95

Prospecting Customers Promote X-functional 95

SaaStr

AUGUST 7, 2020

There’s a lot of services. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” It’s hard not to walk downtown through [inaudible 00:01:05] it to see what’s happening in healthcare all over the place, in financial services. Matt Garratt: Thank you.

Price 84

Price Retail X-functional Healthcare 84

Lead Fuze

DECEMBER 1, 2021

A company in the Financial Services or Banking industry. The company offered me $X,000. If you use a CRM like Hubspot or Salesforce, email functionality may already be built in. Before using another product, make sure it has the functionality you need. When I send a proposal, I also include the contract.

Appointment 52

Appointment X-functional Sales CRM 52

Sales Hacker

DECEMBER 1, 2020

He talks about the journey of a marketer leading the entire revenue function on the path to CEO. Because what we found is that one of the low points of any customer experiences, the moment after the contract is signed, all the good will and momentum that you create in the sales cycle is lost. As everyone suddenly forgets your name.

Growth 83

Growth Contract Pipeline B2B 83

PandaDoc

APRIL 12, 2022

CSAT is typically used to measure how satisfied a customer is with a product, service, or interaction. Example: 40 positive responses / 60 total responses X 100 = 67%). CSAT is best utilized to gauge the customer’s satisfaction with a specific product, service, or process. 08 x 100 = 8%. Making it actionable.

Customers 52

Customers X-functional Promote Price 52

SaaStr

APRIL 23, 2019

Building the basic functionality. One of the things that fintech startups often have to do, is they need to have contracts in place with not just the banks, but quite a few of the partners to really build a full stack solution. And I think we did two X what we thought we were going to do. We go in a lot of directions.

Launch 84

Launch Pitch Niche Negotiate 84

SaaStr

NOVEMBER 8, 2023

The whole thing falls apart if you have a vision as a founder or functional leader and the people underneath you don’t believe the same things. This is a common mistake founders make — getting a new Head of X when you get to a certain point in business, missing a sales number, the product isn’t what you want, there’s too much churn, etc.

X-functional 112

X-functional Contract Quota Growth 112

Salesforce

OCTOBER 26, 2021

To ensure predictable growth that offered customers digital-first, low-cost entry to products and services, businesses rolled out subscriptions. Using this model, companies charge customers for access to features of a product or levels of service for a set period of time, typically monthly or yearly. X 100 = 10% customer churn rate.

X-functional 98

X-functional Sales Growth Contract 98

Sales Hacker

JANUARY 7, 2025

Well, what I wanted to dive into, because it’s a personal passion of mine, I’ve been in kind of a partnerships function for a while, at least while I was an operator at Outreach. They need to be able to, I would say, build services on top of the software. Fred Viet: That’s good. Scott Barker: Awesome.

GTM 118

GTM Sell Customers Cold Call 118

SaaStr

AUGUST 15, 2020

We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. That doesn’t mean to say, you’re going to do away with the functions. We’ve got everything from self-service all the way up to the enterprise. I mean, what do they do?

Retail 106

Retail Start-ups Drivers/motivators Up-sell 106

Hubspot

FEBRUARY 11, 2019

Here are some creative techniques for thinking of a product or service. Since you have experience in sales development and account management at early-stage sales companies, you might decide to offer this service to tech startups. An MVP is the simplest, most basic version of your tool or service possible. Find a co-founder.

Minimum Viable Product 101

Minimum Viable Product Legal X-functional Networking 101

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

E-commerce 116

E-commerce Manufacturing X-functional Retail 116

SaaStr

MARCH 10, 2020

Our service model is fairly unique. We are not as fortunate as some of the folks in this room that if we sign a contract, regardless of how our customer feels about what they’ve bought, they’re going to continue paying. There’s generally no contract in place. Would you like to talk to one of our reps about X?”

Government 106

Government Up-sell Contract X-functional 106

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter.

Growth 106

Growth Cross-sell Contract X-functional 106

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. That’s why for us, it’s so important to build that function of the company in the Bay Area. Nick : Pretty good?

Price 108

Price Start-ups Up-sell X-functional 108

SaaStr

JULY 2, 2020

How does Kurt feel about services revenue? Harry Stebbings: Speaking of the results there, in terms of the use cases, I mean, it applies to all areas of the org, but one in particular where it can be really striking is the element of customer success and customer service. Where do many go wrong with their first steps?

Customers 116

Customers Contract Price Education 116

Salesforce

NOVEMBER 20, 2023

A sales call is a conversation between a salesperson and a prospect about the purchase of a product or service. Send an advance copy of the contract or a prepared quote so all decision-makers can review sales details before the call. The contract period is pretty long. Speed up your sales Wait, what is a sales call?

Objectives and Key Results 69

Objectives and Key Results Pitch X-functional Sales 69