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HubSpot to acquire conversational intelligence platform Frame AI

Martech

Today, HubSpot announced an agreement to acquire Frame AI, an AI-powered conversational intelligence company. Frame AIs conversational intelligence allows marketers to pull insights from unstructured data in emails, calls, meetings and other communications. The terms of the deal werent disclosed. Charles and Brandon Reiss. Processing.

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3 traits of an effective marketing CRM product owner

Martech

Your company just bought a shiny new CRM. Effective customer relationship management (CRM) is a cornerstone of marketing success. At the core of this is the CRM product owner — a pivotal role that orchestrates the intersection of technology, customer insights and strategy. Now, who drives it?

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CRM and marketing automation: The challenges and benefits of integration

Martech

Customer relationship management (CRM) and marketing automation platforms (MAPs) are two of the foundational elements of modern martech stacks. Marketing automation platforms help operationalize data on prospects and customers. They also automate workflows, using data and engagements as triggers to send relevant messages.

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2023 in review: Our top 10 articles on CRM

Martech

Today: CRM. How to prepare for the GPT age in CRM and email by Brian McKenna. Done well, GPT-powered email marketing can lead to conversion lifts, long-term engagement and a bigger base of loyal customers. 5 ways CRMs are leveraging AI to automate marketing today by Gene Marks. Get MarTech! In your inbox.

CRM 115
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CDP and customer experience: Best of the MarTechBot

Martech

Prompt: How might a marketer for a large B2C company incorporate a CDP into their martech stack to improve the customer experience, increase customer engagement, and increase conversion rates? Centralized customer data management Unified customer profiles: A CDP aggregates data from various sources (e.g.,

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14 Ways AI Can Revamp the Sales and Marketing Processes

Veloxy

Not only does this make them more effective, it also boosts the chance of sales conversion. The same goes for eliminating manual data entry which frees up precious sales time for customer engagement. Although sellers hate entering data into a CRM, it’s essential if you want to prioritize and forecast. 4: Addressing Gaps.

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Discovery Calls: How to Execute Calls Worth Everyone’s Time

Veloxy

Simply put, a discovery call is the first conversation a rep has with a prospect after they show initial interest in a product. Depending on why you want the prospect as a customer, try to learn more specific things about them. But for that to happen, you need to know what your ideal customer looks like.

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