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UX Benchmarking: What Good Is It for Conversion Optimization? [Original Research]

ConversionXL

Conversion Rates are Misleading; Comparing Them is Worthless. Let’s start by debunking one method of competitive benchmarking: comparing your conversion rate to that of your competitors is pretty irrelevant. So will knowing Amazon conversion stats help you in any way? But you do control your own conversion rate.

UX 112
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10 Product Recommendation Techniques to Improve UX and Conversions

ConversionXL

Nowadays nearly every online shop utilizes some sort of product recommendation engine, which is no wonder, as these systems, if set up and configured properly can significantly boost revenues, CTRs, conversions, and other important metrics. Similar Products. Similar product boxes can be based on very different logics.

UX 115
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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
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Copywriting & UX: Why Copywriters Need Wireframes

ConversionXL

Copywriting and UX go hand-in-hand. Design and copy add up to equal the user experience, right? If either element falls short, so does the overall UX. So, it just makes sense that copywriters should have an understanding of UX and design basics. That starts with wireframes. Don’t start with the salesroom (design).

UX 101
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Ecommerce UX Battle: Benchmarking 4 Beauty & Cosmetics Mobile Websites

ConversionXL

This is a conversion-focused benchmark analysis of four competing beauty and cosmetics websites : Clinique. Our analyses measure overall user experience of each site as a composite of 5 separate UX dimensions. What is competitive UX benchmarking and why does it matter? 5 dimensions of UX benchmarking. Appearance.

UX 119
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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

The related product page loads slowly, the video featured prominently on the page does not relate to the product, and when they click a button to “get started,” it directs them right back to the homepage. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Who drives UX?

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Why Sites in High-Growth Industries Have Terrible UX

ConversionXL

But terrible UX isn’t a shortcoming of the cryptocurrency industry—it’s common in every high-growth industry, including, perhaps, your own. But, in the interim, industries like cryptocurrency get away with atrocious UX. The mistakes detailed below are a cautionary tale about potentially pernicious UX blind spots. Registration.

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