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How to un-silo your organization and be more customer-centric

Martech

Here are three customer journey practices for tapping this institutional, cross-functional wisdom. Implement a cross-functional voice of the customer (VOC) program to gather and sort input for shared understanding. Collect this feedback in your CRM so it can be used and rules can be applied for priority action (e.g.,

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Where are martech vendors finding their revenue? Let’s take a look

Martech

Can you think of a lot of companies that need a CRM or marketing automation platform today but don’t have one? It is often easier to sell something when no one has it but many people need it. Businesses are born, then they reach the point in their growth where they need a CRM. Many industries go through this. AI innovation.

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Say Goodbye to Blast Emails – How AI Helps Your Personalized Email Marketing

Salesforce

Personalized touchpoints can encourage a customer to complete a transaction or provide cross-sell and upsell opportunities through relevant product recommendations. EXAMPLE: Your company sells outdoor adventure gear online. Test and refine your email strategy. You have a customer base that frequently purchases camping equipment.

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Field Sales Enablement: What Is It & How to Measure Success in 2024

Veloxy

This includes having up-to-date info about what they’re selling and being equipped with technology that aids their sales pitches. Such as mobile CRM and sales systems to manage client interactions on the go. This allows them to focus more on selling and less on administrative tasks. Get to know your customers really well.

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How, When and Why to Launch a Second Product: A Deep Dive with Dharmesh Shah, CTO Hubspot

SaaStr

We caught up with one of the SaaStr community’s favorite speakers, Dharmesh Shah CTO and co-founder of Hubspot on lessons learnings launching a second product. Hubspot launched Sales CRM as a Free product, which might have been a partial mistake. Hubspot really already was a CRM — but a CRM for the marketing team.

Launch 105
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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

B2B vs B2C CRMs — let’s break it down. When launching JustReachOut, I created an enticing landing page with product information that helped promote it and convince people to prepay to use it. Which meant it was clear I used the wrong CRM for my use case. Can you use the same CRM software for B2C and B2B purposes?

B2C 105
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How to align your martech COE with organizational and go-to-market goals

Martech

Increase cross-sell and upsell revenue by 25%. Sample goals: Launch three co-marketing campaigns, generating a 20% increase in leads. Sample goals: Launch two new product positioning campaigns, increasing market share by 10%. Sample goals: Shorten the sales cycle by 20%. Sample goals: Grow user group membership by 40%.