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How to un-silo your organization and be more customer-centric

Martech

Product management is in charge of anticipating and meeting customer’s emerging needs. Here are three customer journey practices for tapping this institutional, cross-functional wisdom. Implement a cross-functional voice of the customer (VOC) program to gather and sort input for shared understanding.

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7 Examples of Effective Cross-selling (and Why They Work)

ConversionXL

Recommending additional products or services can help customers solve problems while upping their investment. It’s called cross-selling; a tactic that drives 35% of sales for Amazon and helps leading SaaS companies reduce churn. What is cross-selling? Cross-selling is something you’ll be familiar with.

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5 Email Marketing Campaigns Every Small Business Needs

Salesforce

Wondering if you should sell or not? You can include offers like webinars that explore trending topics in your industry, or content that shows how others are using your product. As a marketer, you want your product’s action triggers to connect to your marketing automation. Build trust with every interaction.

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CDP and customer experience: Best of the MarTechBot

Martech

website interactions, social media, email campaigns, and CRM systems) to create comprehensive customer profiles. Cross-channel consistency: Ensure that messaging is consistent across all touchpoints, enhancing the overall customer experience and reinforcing brand identity. Here’s how a marketer can effectively integrate a CDP: 1.

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How to Use Body Language to Increase Sales

Veloxy

Wandering eyes, crossed arms and a stooped posture can quickly drown your message if you’re not paying attention. Use These Body Techniques to Sell More. For instance, crossing your arms is a sure sign of defensiveness, anxiety or insecurity. This means no toe tapping or constantly crossing and uncrossing your legs.

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Fake Multi-Product vs. Real Multi-Product

SaaStr

So one thing that’s changed radically in SaaS over the past few years if everyone has realized to truly scale, you need to be multi-product. So once you cross 3,500, let alone 10,000 — you’re starting to saturate most B2B markets. 45% of HubSpot customers now buy 3 or more products.

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How to revamp your lead scoring strategy for 2025

Martech

Email interaction Opening emails is valuable, but actions like clicking through to your site or engaging with a product demo indicate stronger intent. In the same way, those with job titles that are relevant to your product offering should be prioritized. Pain points If a lead’s behavior (e.g.,