5 Ways to Make Your Customers Love You
Hubspot
SEPTEMBER 9, 2011
Step this up a notch! Focusing on customer service can greatly increase your resell, cross-sell, and up-sell opportunities. In fact, the Harvard Business Review even found that “when MBNA America, a Delaware-based credit card company, cut its 10% defection rate in half, profits rose a whopping 125%.”
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