Salesforce

SEPTEMBER 16, 2024

What challenges can data solve across lines of business like sales, service, marketing and commerce? Our customers have been able to realize benefits such as increased cross-sell and upsell, improving customer retention, speeding problem resolutions times, and reducing costs with Data Cloud.

E-commerce 52

E-commerce CRM Cross-sell Finance 52

Veloxy

AUGUST 23, 2023

Amplemarket Tavus These tools use machine learning and natural language processing to manage daily activities, offer valuable insights, predict customer behavior, detect cross-selling opportunities, and enhance forecasting. Apollo Drift Smartlead Zoovu Tact.ai Saile SalesDirector Sendspark Clay People.ai

E-commerce 130

E-commerce Represent CRM Customer Relationship Management 130

The 5% Institute

AUGUST 1, 2023

Customer Relationship Management (CRM) Maintaining strong relationships with customers is crucial for long-term success. Business development teams focus on nurturing existing customer relationships, enhancing customer experience, and identifying opportunities for upselling and cross-selling.

Strategic partnership 52

Strategic partnership E-commerce Healthcare Objectives and Key Results 52

Sales Hacker

JUNE 3, 2021

automobile parts to repair cars), to sell to their customers (e.g. retail stores selling children’s toys), or they’re using a service (e.g. As a result, the way you manage the relationship differs in the following ways: Managing people vs. accounts. Remember, CRM stands for customer relationship management.

B2C 78

B2C CRM B2B E-commerce 78

Salesforce

APRIL 25, 2024

This puts them in a unique position to spot – and act on – opportunities for cross-selling and upselling. Here are a few real-world examples of stand-out service to inspire you: E-commerce: A customer receives a sweater from a clothing subscription service and wears it all the time. New revenue opportunities.

Service 52

Service Customers E-commerce CRM 52

Score More Sales

DECEMBER 16, 2011

Definition: “True CRM (customer relationship management) brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. A social CRM strategy should benefit marketing, customer service, sales and e-commerce.

CRM 69

CRM Objectives and Key Results E-commerce Cross-sell 69

Salesforce

FEBRUARY 6, 2024

Inside sales Inside sales involves selling to customers remotely, often through live chat, video conferencing, email, or by phone. For this type of selling, reps typically train on a specific product and can take a prospect through all of the product’s features and benefits.

E-commerce 64

E-commerce B2C Pharmaceutical Inside sales 64