SaaStr

MAY 19, 2021

This is a super-helpful breakdown for anyone selling to customers both smaller and larger. For those to average to 107%, NRR is likely around 85% for self-service and < 10 seat deals (about the same as Squarespace ). But once you cross 10 seats, you should start to see the benefits of account growth and 120% NRR like Monday. #2.

Legal 144

Legal Cross-sell Government Launch 144

PandaDoc

MARCH 25, 2025

If youre selling a cup of coffee, the options are relatively simple. Complex sales typically involve high-value products or services, which are often highly customizable. Product demos, proof of concept (POC), or pilot programs can be helpful to show customers exactly what your product or service can do for them.

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

SaaStr

NOVEMBER 7, 2020

It it a service company? A $23B market cap enterprise software company — with a lot of services. While most of us sell at a lower ACV, there are still interesting things for us all to learn re: enterprise buyers and selling. And government contracts in particular were on fire, growing 74% year-over-year.

Government 94

Government Cross-sell Contract Growth 94

Sales Hacker

APRIL 16, 2020

As a result, all selling approaches that focus on selling a product or taking an order will fail. Sales enablement is a cross-functional discipline for driving your desired sales results. The related enablement services that should be created and implemented (e.g., How to Approach Sales Enablement. The desired results.

Objectives and Key Results 133

Objectives and Key Results Cross-sell Quota Sales 133

Martech

OCTOBER 16, 2023

They signify not only the exchange of commitments, such as payment for a service or receipt of that payment but also the fulfillment of that commitment. It is excluded from the regulations governing email because it is a necessary part of the transaction process. Lack of prompt delivery will skyrocket calls to your customer service.

Cross-sell 131

Cross-sell Retail B2C Strategize 131

Salesforce

OCTOBER 29, 2024

Like other sales approaches, the goal of door-to-door sales is to establish a relationship with a customer, upsell , cross-sell, and close more deals. However, this typically relies on a highly targeted approach — making sure the right product or service is offered to the right audience at the right time.

Objectives and Key Results 52

Objectives and Key Results Territory E-commerce Pitch 52

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. And these manual processes take sales reps away from their most important activity: selling. A better selling experience. 5 benefits of CPQ software.

Cross-sell 109

Cross-sell Contract Price Finance 109

Salesforce

FEBRUARY 21, 2025

It also qualifies for many government subsidies for expanding broadband. To get an edge during this boom and win the fiber broadband market, you need a technology foundation that lets you address all subscriber lifecycle needs with personalized experiences and stellar service. But the business is challenging.

Contract 52

Contract Government Price Service 52

Highspot

MAY 3, 2024

The goal is to simplify the complexities of today’s selling environment and create a smoother experience for buyers and sellers. The current selling environment for new business and within your existing customer base is more complex, and intense, than any time in the past decade. Why Do You Need Revenue Enablement?

Cross-sell 93

Cross-sell Technology Technology GTM 93

Martech

MARCH 10, 2022

When you consider the above, you start to understand why a “zero-touch” approach is so important; it allows the prospect to buy the way they want to buy and not necessarily the way you want to sell. ABM program governance: Ground rules. Inbound marketing is about building value and trust, NOT about selling.?. ?Content

E-commerce 106

E-commerce Growth Cross-sell Objectives and Key Results 106

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. Field sales are great for: Companies with large enterprise or government customers. Companies operating in well-digitized industries (media, IT, finance, professional services).

Inside sales 132

Inside sales Cold Call Contract Price 132

Martech

OCTOBER 12, 2023

But when the time comes to perform more thoughtful lifecycle marketing, cross-sell new products or resolve marketing-sales-service friction that’s hurting your NPS scores, leaders look for a “single view of the customer” that frequently doesn’t exist. In most cases, it will not.

Customers 119

Customers Objectives and Key Results Cross-sell B2C 119

SalesHandy

JUNE 29, 2021

Selling products or services to businesses and professionals can be tough. Which is unlike selling to consumers, who have common needs and wants. The right B2B sales strategy optimizes your sales process around a few key principles, all of which allow you to make the most out of B2B selling efforts. B2B Sales Principles.

B2B 98

B2B Cross-sell X-functional Follow-up 98

Salesforce

JULY 21, 2021

For example, sales doesn’t share knowledge or data well with marketing; marketing has no knowledge of when a customer has contacted customer service. This means your marketing, sales, commerce, service, and IT teams can be connected on our platform no matter where they’re physically located in the world.

B2C 98

B2C CRM Non-Profits Hospitality 98

Martech

DECEMBER 15, 2022

That’s why you must create strict rules that govern when to launch these emails, which could include these: Time on site. We used forward-positioning copy to encourage positive action about the browsed products, mentioned the browsed product in the copy and also cross-suggested similar products. Customer service.

Objectives and Key Results 100

Objectives and Key Results Cross-sell A/B testing Promote 100

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. Add new products/services to uplift the price, and create upsell/cross-sell opportunities. Understanding Growth Potential.

Growth 101

Growth GTM SQL Strategic partnership 101

Miller Heiman Group

AUGUST 24, 2019

Ask them about what their desired selling future state looks like. For example, if you want to increase the time that sellers spend selling, set a clear goal based on number of hours, then measure your progress using key performance indicators. Define the enablement services you’ll provide. Get Clarity on Sales Enablement.

Objectives and Key Results 77

Objectives and Key Results Cross-sell Territory Government 77

ConversionXL

JUNE 26, 2017

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. Interview customers and tell their success story (with or without your product/service) – How are they successful? Websites are contextual.

UX 85

UX Cross-sell A/B testing Government 85

Sales Hacker

APRIL 16, 2020

As a result, all selling approaches that focus on selling a product or taking an order will fail. Sales enablement is a cross-functional discipline for driving your desired sales results. The related enablement services that should be created and implemented (e.g., How to Approach Sales Enablement. The desired results.

Growth 85

Growth Objectives and Key Results Cross-sell Quota 85

Miller Heiman Group

SEPTEMBER 5, 2019

Focusing their coaching and selling efforts. Other systems in the organization, managed by customer service, finance or marketing may also hold the data you need, such as customer churn or lead conversions. Establish a data governance committee, composed of cross-functional representatives, to oversee this series of reviews.

Government 63

Government Cross-sell Territory Finance 63

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

ConversionXL

AUGUST 12, 2020

Imagine that replicated as a real-world experience–a potential customer walks into your shop and asks the sales assistant if you sell XYZ, and the member of staff just says “nope” and walks off. But if you don’t have the right systems in place, and you don’t have the right ways of working, then it’s just lip service.

Customers 74

Customers Cross-sell Objectives and Key Results UX 74

Search Engine Land

FEBRUARY 3, 2023

This is where you can edit your profile, add posts, upload pictures, include products and services, respond to reviews and messages, etc. Appointment Required, Accepting New Patients) Service options (i.e., Edit products Google has been emphasizing more on showing local businesses that sell products. Crowd (i.e.,

Appointment 97

Appointment Represent Cross-sell Service 97

PandaDoc

APRIL 3, 2023

Improve sales team productivity Simplify the sales doc process and free your teams time back in their day to sell more. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development. Start a free trial 3.

Technique 98

Technique Construction Sales Drivers/motivators 98

SaaStr

FEBRUARY 25, 2020

Sales tax is governed at the state level, not the federal level, so instead of dealing with one set of convoluted tax laws (hi, IRS.GOV), you get to deal with sales tax laws in some or all of the 46 US states with a sales tax. . The first step to sales tax compliance is knowing if what you sell is even taxable. There are a few reasons.

Technology 80

Technology Technology Growth Cross-sell 80

Salesforce

JANUARY 11, 2024

But before you start dreaming of the commission that comes with big-ticket business sales, there’s a lot you need to know about connecting with buyers and influencing their decision to purchase products or services for their companies. In B2B (business-to-business) sales, one business sells goods or services to another.

B2B 59

B2B B2C Manufacturing Government 59

Search Engine Land

JANUARY 8, 2023

This was welcome news for advertisers who had been adding the same lists of negative keyword accounts manually or using a script to automate cross-account negative lists. . Conductor launches SEO services marketplace for Searchlight users. Google denied obstructing the inquiry and pledged cooperation with Korean government officials.

Referrals 83

Referrals CTR Launch Engineering 83

PandaDoc

APRIL 29, 2024

Q2C starts exactly when a potential customer requests a quote for a product or service and ends when payment (full or partial) for said service or product is received. Configure : Determine customer needs and tailor product or service offerings. Invoice : Bill the customer for the product or service.

Cross-sell 52

Cross-sell Contract Legal Negotiate 52

Miller Heiman Group

FEBRUARY 26, 2019

Cross-check all assumptions against capacity and staffing: What are the actual activities that it takes to sell? Set clear criteria for what qualifies as quota relief and establish strong governance frameworks with multiple layers of reviews and approvals. How much time do they take? Conclusion.

Territory 71

Territory Quota Cross-sell Government 71

PandaDoc

APRIL 8, 2024

Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. How might global or geopolitical events impact service delivery?

Negotiate 52

Negotiate Cross-sell Contract Legal 52

Sales Hacker

AUGUST 2, 2019

Think relationship selling, sales prospecting, and lead nurturing all rolled into one. If it used to take you 20 calls to find one prospect, how much more would you sell if it only took you 10 calls? It is dangerous to believe that every company can and will buy your product or service.

Contact 80

Contact Referrals Appointment Cross-sell 80

Search Engine Land

FEBRUARY 6, 2023

As for ads, Google said: “As always, Google search rankings are completely unrelated to Google’s paid advertising services and other partnerships, and there is absolutely no way for a webmaster to pay money to increase search rankings.” Far more likely, he simply didn’t know what he was talking about. And How Much, Exactly?

E-commerce 77

E-commerce Government Engineering Angle 77

PandaDoc

AUGUST 22, 2024

There are three common SaaS models — self-service, transactional, and enterprise — that you can leverage based on your business size and goals. SaaS sales is the art of selling software-as-a-service (SaaS), focused on methods to obtain new customers while retaining/upselling existing ones. What does SaaS sales stand for?

Contract 52

Contract Cross-sell Legal Drivers/motivators 52

Martech

OCTOBER 23, 2023

12) Google’s lawyer, Schmidtlein, argued in court that the government is pursuing a regressive lawsuit. 28) CEO of Advertising and Web Services Mikhail Parakhin told the court that Microsoft’s mobile search is not as good as Google’s mobile search. Google calls its competition ‘inferior’ (Sept.

Trust 88

Trust Objectives and Key Results Engineering Negotiate 88

Search Engine Land

DECEMBER 28, 2023

Meanwhile, across the pond, Google is facing the possibility that it may be forced to sell part of its ad business after being charged with violating the European Union’s antitrust laws. In another blow for Google, an Adalytics study accused it of mis-selling video ads to marketers for the last three years.

X-functional 116

X-functional Retail Launch Non-Profits 116

Sales Hacker

MARCH 25, 2025

Product or service and we’ll, we’ll stop going to the web as much as we do today because. Cause every time we thought we needed to build something, um, A week later, they would, you know, naturally just release these capabilities and services and I was like, that saved us a truckload of work. More and more of these things.

GTM 70

GTM X-functional Start-ups Relationship building 70

Hubspot

SEPTEMBER 5, 2019

Since her initial findings, Edmondson has studied psychological safety across numerous companies, organizations, hospitals, and even government agencies. bank, encouraged employees to cross-sell a minimum of eight different financial service products to existing customers -- they even had a slogan, "Going for GR8".

Hospitality 78

Hospitality Cross-sell Angle Growth 78