Martech

FEBRUARY 21, 2024

This can involve offering loyalty programs, providing exceptional customer service and offering relevant product recommendations. These metrics can help businesses understand how many customers retain their services or products over time and where they may be dropping off. Product usage data (frequency of use, duration of use, etc.)

Growth 96

Growth Cross-sell Promote Price 96

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Deliver personalized services.

CRM 128

CRM Service Finance Customer Relationship Management 128

Salesforce

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Looking for more commerce insights to drive growth? Subscribe to the commerce newsletter.

Service 97

Service Cross-sell Customers Drivers/motivators 97

Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best.

Service 52

Service Customers E-commerce CRM 52

Salesforce

JUNE 2, 2022

People often ask me how Salesforce drives revenue growth the way we do. Salesforce’s revenue has been on a firm upward trajectory for years, and every year we see terrific growth. This keeps our focus on continued growth. Cloud Sales are dedicated to a specific product (for example, Salesforce Service or Platform).

Pipeline 98

Pipeline Engineering Growth Territory 98

Veloxy

MARCH 15, 2023

Revenue enablement vs sales enablement 5 rev enablement best practices 7 steps to build a rev enablement strategy How to become a rev enablement manager Download SBI Growth’s Revenue Enablement Chart – Great Resource for You! This leads to increased revenue growth and improved financial performance. Let’s get started.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. But your professional growth can’t happen overnight or without the right approach. Here’s what they said.

Service 52

Service Appointment Networking Consult 52

Partners in Excellence

JANUARY 16, 2020

Lately, there have been a lot of “Aha, we’ve discovered the secret” posts and eBooks on Product Led Growth and the role of sales people. We have seen it in mobile devices, PCs, financial services, every segment of software, design tools, analytics, consumer products, food/food service, social platforms, and on and on and on.

Growth 112

Growth Product Sales Cross-sell 112

Martech

OCTOBER 22, 2024

Industry Depending on your product or service, certain industries will be a better fit than others. Conversely, lower points should be given to leads outside your service area. If your product or service is tailored to enterprises, assign higher scores to leads from larger companies. Negative scoring can help with that.

Cross-sell 119

Cross-sell GTM Lead generation Territory 119

Partners in Excellence

JUNE 30, 2022

For example, if we sell a technology sales people can use, we want every sales person in the company using it. If we sell embedded products, we may want to expand our share position, moving from second sourced to the primary supplier, we may want to make sure we our products are included in follow-ons our customers may be developing.

Growth 71

Growth Cross-sell Strategize Account management 71

SaaStr

MAY 22, 2024

But — it’s one that is very important to many of us that sell into the enterprise. So while not SaaS, it is “Research as a Service” Or something like that. Given how critical its research is in selling to the enterprise, I wanted to take a look at its business. And its very profitable. Not too shabby!

Cross-sell 96

Cross-sell Quota Contract Price 96

SaaStr

MAY 30, 2024

With a PLG-heavy background, first working at Microsoft Azure and again with Atlassian, the PLG pioneers, he gives insights into leveraging PLG for the growth of your organization. It’s an end-user-focused growth model where your product drives acquisition, activation, expansion, and retention. It’s a growth model and GTM strategy.

Cross-sell 98

Cross-sell Customers Pitch Drivers/motivators 98

Martech

MARCH 1, 2024

As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. But, at last, B2B marketers are beginning to grasp the importance of retention marketing for profit growth. Top-shelf customer service The same logic applies to problem resolution.

B2B 131

B2B Cross-sell Pharmaceutical Account management 131

Martech

JULY 19, 2024

It is often easier to sell something when no one has it but many people need it. The bad news is that growth in a mature market becomes more focused on a few strategies, including cross-sell, upsell and competitive displacement. Professional services and other revenue: $13.6 It’s the incumbent’s advantage.

Cross-sell 114

Cross-sell Growth CRM Up-sell 114

Highspot

OCTOBER 23, 2024

Over 20 million salespeople, channel partners, services personnel, and customers have now connected through the Highspot platform – a number that grows daily. Businesses everywhere are prioritizing go-to-market initiative investments to drive predictable revenue growth,” said Robert Wahbe, CEO, Highspot.

GTM 52

GTM Launch Cross-sell Quota 52

SaaStr

NOVEMBER 6, 2023

If you’re selling software to SMB merchants and outside of tech like Shopify and Toast and Monday , things are pretty, pretty good, if in some ways still harder than before. If you’re selling sales and marketing software, like Zoominfo, it can seem a lot tougher than 12-18 months ago. So where does this all net out?

Cross-sell 108

Cross-sell Price Growth Gaming 108

Martech

JULY 16, 2024

In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. Cross-selling and upselling Loyalty programs serve as powerful tools for enhancing upsell and cross-sell initiatives through the invaluable data they collect from members.

Cross-sell 106

Cross-sell Drivers/motivators Strategize Promote 106

Sales Gravy

NOVEMBER 20, 2023

On this episode of the Sales Gravy Podcast, Jeb Blount and Will Frattini, Head of Enterprise Revenue & Growth at Zoominfo, take on account management and account expansion selling. Yet, account retention and expansion are essential for sustainable business growth.

Account management 98

Account management Objectives and Key Results Cross-sell Contract 98

Highspot

DECEMBER 19, 2023

Define Metrics That Matter To gauge success and identify areas for growth, track two types of metrics – operational and strategic. Product/Service Information Your sales development team needs to know what they are selling. The post Master the Sales Development Playbook to Boost Growth appeared first on Highspot.

Growth 52

Growth Objectives and Key Results Cold Call Sales 52

Martech

SEPTEMBER 24, 2024

The integration between SAP Sales Cloud and Gainsight Customer Success seeks to provide a seamless, continuing customer journey beyond conversion, supporting customer retention and growth. Online marketplace and sales channel integrator Gainsight will integrate with SAP Order Management Services (SAP OMS) and SAP Commerce Cloud.

Cross-sell 61

Cross-sell Represent Up-sell B2B 61

SaaStr

NOVEMBER 15, 2023

Growth has slowed somewhat as Crowdstrike approached $3 Billion ARR — but only somewhat. Some Deceleration in Growth — But Still Jaw-Dropping Growth Crowstrike is seeing growth slow somewhat from 55% to 39% Year-over-Year, but that’s still adding over $1B in net new bookings a year! #2. ” #7. .

Non-Profits 104

Non-Profits Cross-sell Growth Service 104

Partners in Excellence

OCTOBER 16, 2024

We engage in endless debates/discussions about our GTM strategies and how we want to sell to our customers. We spend endless time discussing precise mathematical models, looking at bow ties, discussing metrics focused on our selling activities. Yet we persist in these discussions about how we want to sell to our customers!

Sell 62

Sell Agriculture Customers Cross-sell 62

Heinz Marketing

MAY 20, 2022

While the idea of customer success as a profit center is not new, it is regaining momentum and overtaking new logo acquisition as the main strategy for B2B revenue growth. We of course help them with this endeavor, but after deep analysis, we almost always observe a large untapped opportunity for growth within their current customer base.

Cross-sell 108

Cross-sell Customers Growth Contract 108

Highspot

MAY 3, 2024

Whether your revenue targets are at risk, you’re trying to turbocharge growth, or you’re looking to improve your bottom line, revenue enablement is for you. It works to enable each channel and stage of the sales cycle that drives revenue growth, including marketing, customer success, account management, and more.

Cross-sell 93

Cross-sell Technology Technology GTM 93

SaaStr

DECEMBER 20, 2023

Growing Almost 50% as Approaches $2B in ARR The exact growth rate is based on an The Information report from a few weeks ago, and it seems about right looking at their published metrics. Importantly, growth has accelerated this year. They crossed 60 million users about two years ago — and have almost tripled since then. #3.

Cross-sell 104

Cross-sell B2C Growth B2B 104

Veloxy

JULY 23, 2024

This remarkable growth underscores the critical role of AI in driving innovation and efficiency across industries. This helps increase satisfaction and loyalty which can lead to greater sales growth long-term. Another example might be a technology company that sells software solutions. billion by 2033.

Technology 130

Technology Technology Sales Healthcare 130

SaaStr

NOVEMBER 30, 2023

General Partner Doug Pepper and General Partner and Head of Analytics at ICONIQ Growth, Christine Edmonds, share the art and science of scaling GTM at this year’s SaaStr Annual. According to ICONIQ’s data, many successful companies hit a growth plateau at around $15M ARR. So, you have to be thoughtful about who you’re looking for.

Go To Market 97

Go To Market GTM Cross-sell Growth 97

Partners in Excellence

APRIL 5, 2024

For the past month, I’ve been publishing stories on “Why I’m So Interested In Selling.” Some have had long careers in selling, some are relatively new. They come from all over the world, they represent B2B, technology , basic materials, SaaS, industrial products, professional services, B2B2C and B2C.

Sell 143

Sell Cross-sell Drivers/motivators Education 143

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Deliver personalized services.

CRM 52

CRM Service Finance Customer Relationship Management 52

SaaStr

JULY 22, 2021

And growth is strong. But then it will add $200m in 2 years to cross $700m ARR shortly. And “950 of the partners, Avalara has no competition” Like HubSpot and other leaders that sell sophisticated, $10k+ solutions to SMEs, partners are key to implementation. They mark the services up about 2x. market cap.

Cross-sell 126

Cross-sell GTM Commission Up-sell 126

Search Engine Land

JULY 16, 2024

In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. Cross-selling and upselling Loyalty programs serve as powerful tools for enhancing upsell and cross-sell initiatives through the invaluable data they collect from members.

Cross-sell 69

Cross-sell Drivers/motivators Strategize Promote 69

Sales Hacker

SEPTEMBER 25, 2019

So let’s look at how to drive sales in a high-growth situation, so the transition from SMB to enterprise is smoother (and faster). We’ll cover: The #1 hurdle to fast growth. 5 tips to successfully cross the chasm to mass adoption. The #1 Hurdle to Fast Growth. A one-two punch that fast-tracks adoption and growth.

Growth 77

Growth Cross-sell Contract Education 77

Sales Pop!

SEPTEMBER 28, 2021

8 Must-Have Ecommerce Tools for Rapid Retail Growth. Platforms like Webfx provide voice search optimization services, which are relatively popular. Google Analytics is a service that helps you track eCommerce. For example, the Tidio service allows you to chat with the client directly in the browser.

Retail 52

Retail Growth X-functional Cross-sell 52

Sales Hacker

AUGUST 7, 2024

Along the way of selling and supporting a product as complex as a Customer Data Platform (CDP), he tackled some of the more common topics go-to-market leaders encounter as they build and scale their customer facing teams. What type services should be included in with a software subscription as opposed to something I charge customers for?

Go To Market 102

Go To Market X-functional Engineering Cross-sell 102

SaaStr

FEBRUARY 17, 2023

They discuss how Fox helped build a churn-fighting, upselling, and cross-selling machine that continues to generate revenue. It was up to him to decide whether to focus first on fighting churn or to expand revenue through upsells and cross-sells. Even if you’re seeing explosive growth, attention to churn should not waver.

Cross-sell 89

Cross-sell Customers Relationship Management Up-sell 89

Veloxy

AUGUST 16, 2023

Essential metrics for measuring ROI include sales, marketing and customer service performance indicators. By evaluating the impact of Salesforce on your marketing, sales, and customer service activities, you can make informed decisions about resource allocation and optimize your CRM strategy.

Objectives and Key Results 130

Objectives and Key Results CRM Profit margin Consult 130

SaaStr

MAY 19, 2021

This is a super-helpful breakdown for anyone selling to customers both smaller and larger. For those to average to 107%, NRR is likely around 85% for self-service and < 10 seat deals (about the same as Squarespace ). But once you cross 10 seats, you should start to see the benefits of account growth and 120% NRR like Monday. #2.

Legal 144

Legal Cross-sell Government Launch 144