Martech

JANUARY 14, 2025

Foundational excellence An exceptional product or service, coupled with a seamless and positive customer experience, is the bedrock of customer retention. “Your product/service has to be great, and the customer experience also has to be great, Stevens said. Here are seven ways to keep your most profitable customers.

B2B 131

B2B Customers Objectives and Key Results Cross-sell 131

Martech

JULY 16, 2024

In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. Cross-selling and upselling Loyalty programs serve as powerful tools for enhancing upsell and cross-sell initiatives through the invaluable data they collect from members.

Cross-sell 108

Cross-sell Drivers/motivators Strategize Promote 108

Martech

NOVEMBER 7, 2024

Cross-department ownership and confusion A major issue with ABM platforms is that using them effectively requires buy-in and cooperation from multiple departments, like sales and IT. The burden of implementation ABM platforms are often self-service. Marketers are expected to set up, integrate and manage the system themselves.

B2B 127

B2B Contract GTM CRM 127

Salesforce

NOVEMBER 5, 2024

We’ll explore the essential email nurture journeys for SMB marketing that can help you build stronger customer relationships and drive sustainable growth. The frequency of emails you send depends on what feels right for your audience, offering, or service. Wondering if you should sell or not? So, let’s dive in.

Campaign 98

Campaign Cross-sell Click Through Rate CRM 98

Veloxy

APRIL 28, 2021

A sales rep is only as good as the time they spend selling. Let Sales AI take care of all non-selling activities so your reps can focus on revenue generation. Artificial intelligence in sales can increase selling hours by not only automating tasks, but also improving daily productivity and analyzing habits.

Cross-sell 289

Cross-sell Sales Quota Up-sell 289

Hubspot

JANUARY 14, 2025

Theyre someone who takes initiative, inspires their fellow salespeople, and drives revenue growth through an innovative approach to prospecting and selling. And, just as I mentioned, thats exactly where sales champions shine theyre not just deal-closers but dynamic professionals who go far beyond the basics of selling.

Negotiate 78

Negotiate Cross-sell Drivers/motivators Strategize 78

Veloxy

MARCH 15, 2023

Revenue enablement vs sales enablement 5 rev enablement best practices 7 steps to build a rev enablement strategy How to become a rev enablement manager Download SBI Growth’s Revenue Enablement Chart – Great Resource for You! This leads to increased revenue growth and improved financial performance. Let’s get started.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Sales Pop!

OCTOBER 6, 2021

No matter your industry, if you’re selling any products or services online, you need to find a sound strategy that will drive your business growth, retain your existing customers, and attract new ones. The first thing every customer will likely do when looking for a product or service is to perform an online search.

Cross-sell 221

Cross-sell Niche User Experience Technique 221

Search Engine Land

JULY 16, 2024

In return, customers receive exclusive benefits, rewards and sometimes special resources akin to subscription services. Cross-selling and upselling Loyalty programs serve as powerful tools for enhancing upsell and cross-sell initiatives through the invaluable data they collect from members.

Cross-sell 72

Cross-sell Drivers/motivators Strategize Promote 72

Salesmate

DECEMBER 4, 2020

The kind of support you provide to your customers is as important as your services. One handy way of ensuring the best services for any business is using a Customer Relationship Management software that enables timely services as well as personalized experience for their customers. Deliver personalized services.

CRM 128

CRM Service Finance Customer Relationship Management 128

Salesforce

NOVEMBER 25, 2024

At Connections ’24 we announced that customers in the AMER region could access many of the features we were building out in Marketing Cloud Growth and Advanced Editions. This included Agentforce Campaigns , sending multichannel journeys with email and SMS, and advanced personalization features like Cross-Object Merge fields.

Cross-sell 64

Cross-sell Customers Territory Campaign 64

Sales Pop!

SEPTEMBER 28, 2021

8 Must-Have Ecommerce Tools for Rapid Retail Growth. Platforms like Webfx provide voice search optimization services, which are relatively popular. Google Analytics is a service that helps you track eCommerce. For example, the Tidio service allows you to chat with the client directly in the browser.

Retail 130

Retail Growth X-functional Cross-sell 130

Heinz Marketing

JUNE 30, 2023

By Karla Sanders , Engagement Manager at Heinz Marketing In the ever-evolving landscape of B2B business, customer-led growth has emerged as a powerful approach to drive sustainable success. To truly understand the significance of metrics in B2B customer-led growth, let’s consider an example.

B2B 111

B2B Growth Customers Cross-sell 111

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. They need to be able to, I would say, build services on top of the software. Fred Viet: It’s a big difference. Fred Viet: Yeah. They cannot resell.

GTM 118

GTM Sell Customers Cold Call 118

Martech

MARCH 10, 2022

E-commerce has been on the rise for years but has had explosive growth during the pandemic. What was already a high-growth industry has catapulted into hyper-speed as the world adapted to changing regulations, societal norms and customer needs. We will continue to see large upticks in e-commerce growth worldwide in two to three years.

E-commerce 107

E-commerce Growth Cross-sell Objectives and Key Results 107

Martech

SEPTEMBER 24, 2024

The integration between SAP Sales Cloud and Gainsight Customer Success seeks to provide a seamless, continuing customer journey beyond conversion, supporting customer retention and growth. Online marketplace and sales channel integrator Gainsight will integrate with SAP Order Management Services (SAP OMS) and SAP Commerce Cloud.

Cross-sell 61

Cross-sell Represent Up-sell B2B 61

Heinz Marketing

JANUARY 25, 2022

Be adaptable to different services and offerings based on your customers’ needs. Do your customer-facing teams have an active plan to ensure that your customers are happy with your product or service? The post 3 Tips to Drive Revenue Growth with Customer Retention appeared first on Heinz Marketing.

Growth 109

Growth Customers Repeat business Cross-sell 109

SaaStr

SEPTEMBER 27, 2024

At this year’s SaaStr Annual, Rippling’s CRO, Matt Plank, chats with Sam Blond, host of the SaaStr CRO Confidential and former CRO at Brex, about Rippling’s top 3 growth tactics, which have led to the Rippling becoming a $14B company with several hundred million of ARR. From there, inbound SDRs would engage them.

Growth 125

Growth Quota Account management Cold Call 125

Salesforce

NOVEMBER 2, 2023

That’s the beauty of effective cross-selling. What you’ll learn: What is cross-selling? See how it works What is cross-selling? Cross-selling is a sales strategy where a seller offers complementary products or services to existing customers, delivering more value while increasing revenue.

Cross-sell 69

Cross-sell Sell Quota Pitch 69

Sales Hacker

AUGUST 24, 2021

In this episode of the Sales Hacker podcast, we’re thrilled to welcome Jean Ayoub , the Secretary-General and CEO at International Social Service (ISS). The ISS is a nonprofit organization that specializes in complex cross-border case management to protect migrant children. powered by Sounder. This week’s guest is Jean Ayoub.

Service 109

Service Cross-sell Consult Finance 109

Salesforce

FEBRUARY 14, 2025

This level of customization creates a better user experience, drives business growth, and gives companies a clear competitive advantage in todays fast-moving market. Think of next-best-action recommendations or predictive customer service. Revenue growth and ROI: Is personalization driving measurable results?

A/B testing 95

A/B testing CTR Click Through Rate Healthcare 95

Veloxy

NOVEMBER 30, 2023

This includes having up-to-date info about what they’re selling and being equipped with technology that aids their sales pitches. This allows them to focus more on selling and less on administrative tasks. Understand Your Market and Customers Start by learning about the market where you’ll sell your products or services.

Objectives and Key Results 279

Objectives and Key Results Territory Inside sales Cross-sell 279

SaaStr

MARCH 22, 2023

Scaling Early-Stage to Hyper-Growth Companies With Ed Lenta, SVP and GM of Databricks Back in the early 2000s, people didn’t entirely accept that a virtual machine could be as good as a physical one. Is there a recipe or formula that will predict the success of a pre-growth, high-potential company? It was inevitable.

Growth 102

Growth Cross-sell GTM Up-sell 102

Heinz Marketing

MAY 20, 2024

The ideal outcome extends into the advocacy stage, where satisfied customers become brand champions, spreading positive word-of-mouth and potentially leading to upsell or cross-sell opportunities. If one part of the journey doesn’t align, a bottleneck develops and slows the flow of growth. Every role is as important as the next.

B2B 127

B2B Cross-sell Customers GTM 127

Martech

FEBRUARY 24, 2025

However, this rapid growth has introduced significant complexity, turning many martech stacks into unwieldy systems. It might seem that complexity is an unavoidable byproduct of martech’s continued growth. It’s everything from email service providers to social platforms, ecommerce portals, websites, mobile apps and beyond.

Objectives and Key Results 100

Objectives and Key Results Government Technology Technology 100

Salesforce

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Looking for more commerce insights to drive growth? Subscribe to the commerce newsletter.

Service 96

Service Cross-sell Customers Drivers/motivators 96

Salesforce

JUNE 2, 2022

People often ask me how Salesforce drives revenue growth the way we do. Salesforce’s revenue has been on a firm upward trajectory for years, and every year we see terrific growth. This keeps our focus on continued growth. Cloud Sales are dedicated to a specific product (for example, Salesforce Service or Platform).

Pipeline 98

Pipeline Engineering Growth Territory 98

Martech

JANUARY 11, 2024

In the first article of this three-part series, we looked at the importance of data in making customers aware of our products and services and educating them on our key points of differentiation. You can unlock growth and strengthen audience connections by leveraging customer journey data. Boosted AOV and revenue.

Growth 93

Growth Cross-sell User Experience Technique 93

Martech

FEBRUARY 13, 2023

Product-led growth (PLG) is all the rage as a go-to-market (GTM) strategy for B2B software companies looking to increase adoption and grow revenue. User-driven control and self-service align with the way many professionals want to buy and use software and apps. So, why PLG now? The SaaS sales and marketing landscape has shifted.

Growth 104

Growth GTM Product Cross-sell 104

SaaStr

MAY 19, 2021

This is a super-helpful breakdown for anyone selling to customers both smaller and larger. For those to average to 107%, NRR is likely around 85% for self-service and < 10 seat deals (about the same as Squarespace ). But once you cross 10 seats, you should start to see the benefits of account growth and 120% NRR like Monday. #2.

Legal 144

Legal Cross-sell Government Launch 144

SaaStr

JULY 22, 2021

And growth is strong. But then it will add $200m in 2 years to cross $700m ARR shortly. And “950 of the partners, Avalara has no competition” Like HubSpot and other leaders that sell sophisticated, $10k+ solutions to SMEs, partners are key to implementation. They mark the services up about 2x. market cap.

Cross-sell 131

Cross-sell GTM Commission Up-sell 131

SaaStr

FEBRUARY 7, 2025

In the latest episode of SaaStr’s CRO Confidential Series, our host Sam Blond sits down with Ron Gabrisko, CRO of Databricks , to unpack the journey from $1M in ARR to crossing $3B ARR at the end of January 2025. Leveraging Investors for Growth Another underutilized growth channel? The takeaway?

Technical Sales 67

Technical Sales Inside sales Cross-sell Account management 67

Sales Pop!

DECEMBER 20, 2023

This strategy, built on relationships, transcends the transactional approach and focuses on the long-term growth of existing accounts. Their role extends beyond closing deals ; it involves the delicate art of cross-selling and up-selling to existing accounts.

Cross-sell 130

Cross-sell CRM Pipeline Strategize 130

Sales Hacker

FEBRUARY 20, 2023

Land and expand” is a selling tactic that starts with landing a small deal with a new account or organization. Through a strong relationship and proven results, that first deal turns into more sales and increased revenue as you continue to sell across the company. This is where land and expand, in practice, becomes more complex.

Cross-sell 116

Cross-sell Sell Territory Up-sell 116

Veloxy

MARCH 23, 2023

They are important for businesses to ensure consistent sales revenue and growth on a monthly basis. They are important for businesses to ensure consistent sales revenue and growth over a three-month period. Sales cycles can vary in length and complexity depending on the product or service being sold.

Quota 246

Quota Profit margin Non-Profits Teamwork 246

Salesforce

FEBRUARY 19, 2025

Customer service and sales representatives spend a lot of valuable time trying to answer constant inquiries of where is my order? AI can help free up your teams to focus on high-value activities that drive revenue growth and ultimately improve margins.

Manufacturing 59

Manufacturing Cross-sell Represent Inside sales 59

Heinz Marketing

MAY 20, 2022

While the idea of customer success as a profit center is not new, it is regaining momentum and overtaking new logo acquisition as the main strategy for B2B revenue growth. We of course help them with this endeavor, but after deep analysis, we almost always observe a large untapped opportunity for growth within their current customer base.

Cross-sell 115

Cross-sell Customers Growth Contract 115