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How to un-silo your organization and be more customer-centric

Martech

Here are three customer journey practices for tapping this institutional, cross-functional wisdom. Implement a cross-functional voice of the customer (VOC) program to gather and sort input for shared understanding. Connect functional groups and leverage talent and technology via shared goals and connected data.

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How SaaS Pricing Evolves Across Different Company Stages

Sales Hacker

In this article we dive into a playbook for pricing across different stages of company growth, inspired by Geoffrey Moore’s Crossing the Chasm. It specializes in creating personalized shopping experiences for customers by leveraging machine learning and AI technologies.

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Where are martech vendors finding their revenue? Let’s take a look

Martech

It is often easier to sell something when no one has it but many people need it. The bad news is that growth in a mature market becomes more focused on a few strategies, including cross-sell, upsell and competitive displacement. Semrush soft launched an enterprise product in October 2023. Many industries go through this.

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Say Goodbye to Blast Emails – How AI Helps Your Personalized Email Marketing

Salesforce

In fact, 73% of customers expect better personalization as technology advances. Personalized touchpoints can encourage a customer to complete a transaction or provide cross-sell and upsell opportunities through relevant product recommendations. EXAMPLE: Your company sells outdoor adventure gear online.

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How to align your martech COE with organizational and go-to-market goals

Martech

Increase cross-sell and upsell revenue by 25%. Sample goals: Launch three co-marketing campaigns, generating a 20% increase in leads. Sample goals: Launch two new product positioning campaigns, increasing market share by 10%. Sample goals: Shorten the sales cycle by 20%. Sample goals: Grow user group membership by 40%.

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The latest in AI-powered marketing technology releases

Martech

Artificial intelligence (AI) is sprouting everywhere in marketing technology. While it has been a part of many products for some time, ChatGPT’s launch made the topic white-hot. Kouo AI-powered emotion analytics technology provides insights into user interactions with products and the underlying emotions that drive their behavior.

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Get EXCITED!! The First SaaStr.ai Summit is Sep 10-11 in SF Bay!!

SaaStr

In this panel discussion, our group will share exactly how they built and launched frontier AI features, followed by massive adoption. How Sales & CS 4x-ed Glean’s ARR and Top Tips for GTM Cross-Collaboration Strategies with Glean’s VP of Sales and Head of CS. ” #2. ” #6.

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