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What is Team Selling and Why it Matters Post-Pandemic

Veloxy

Before the pandemic, Salesforce found that most customers were demanding a team selling approach to satisfying their needs. Fast forward to today’s post-pandemic business world, and our research shows that sales teams are starting to put the customer experience first—and team (or collaborative) selling is an integral part of that sales plan.

Sell 189
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Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

We may measure them on retention, we may have goals for growing the business with our existing customers through cross sell, upsell, expanding our relationships. ” The manufacturing department that has cut corners in product quality to meet their manufacturing goals.

Customers 126
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The Importance Of “Cross Training” For Sales

Partners in Excellence

One of the things I’ve noticed–and it’s been a big change in the past 10-15 years, is the importance of cross training in reaching the highest levels of performance. Cross training has become a core concept for world-class competitors to get the best performances. Top sales professionals cross train.

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Building Your Sweet Spot

Partners in Excellence

Managers asking sales people to commit time selling outside the sweet spot must recognize this, They must adjust their performance expectations. There really are a few core strategies that companies look at: How do we find more stuff to sell within our current sweet spot? How do we sell new stuff to new customers?

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Our Success Is Based On The Misery Of Our Customers!

Partners in Excellence

OK, maybe misery is too dramatic, but at its core, unless our customers are “miserable” we will never be successful in selling them. ” As crass as it sounds, all of selling is really about addressing and relieving “misery.” Selling 101. Without this, you have nothing to sell.

Customers 125
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Are You Curious About Who Your Customer Is?

Partners in Excellence

I get endless notes, trying to “engage me,” “I see you are in the manufacturing industry…” I’m not, though many of my clients are manufacturers. Crossing The Chasm: What We Care About Versus What… The post Are You Curious About Who Your Customer Is?

Customers 115
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The B2B case for retention marketing: 7 key tactics

Martech

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. A classic example of up-selling can be seen in McDonald’s familiar “SuperSize that for you?” Cross-selling : Offering customers related or complementary products.

B2B 136