Remove Cross-sell Remove Manufacturing Remove Represent
article thumbnail

Customer Retention, Whose Job Is It Anyway?

Partners in Excellence

We may measure them on retention, we may have goals for growing the business with our existing customers through cross sell, upsell, expanding our relationships. The customer service representative that makes the customer feel like she’s being inconvenienced by your call and questions about how to use the product.

Customers 126
article thumbnail

What is Team Selling and Why it Matters Post-Pandemic

Veloxy

Before the pandemic, Salesforce found that most customers were demanding a team selling approach to satisfying their needs. Fast forward to today’s post-pandemic business world, and our research shows that sales teams are starting to put the customer experience first—and team (or collaborative) selling is an integral part of that sales plan.

Sell 189
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Importance Of “Cross Training” For Sales

Partners in Excellence

The next 6-8 weeks represent one of those “died and gone to heaven” periods for sports enthusiasts. One of the things I’ve noticed–and it’s been a big change in the past 10-15 years, is the importance of cross training in reaching the highest levels of performance. Top sales professionals cross train.

article thumbnail

Building Your Sweet Spot

Partners in Excellence

They represent strategic priorities and initiatives for the organization and the organization needs to align resources and commitments to support the implementation and execution of these strategies. There really are a few core strategies that companies look at: How do we find more stuff to sell within our current sweet spot?

article thumbnail

The B2B case for retention marketing: 7 key tactics

Martech

I see three drivers behind this stunning change: COVID-19, where personal selling was crippled and “retention is the new acquisition” became the latest catchphrase. A classic example of up-selling can be seen in McDonald’s familiar “SuperSize that for you?” Cross-selling : Offering customers related or complementary products.

B2B 136
article thumbnail

Oracle launches industry-specific AI models for its Unity CDP

Martech

So a lot of that was built into the way we represent attributes for each customer; we’re able to do that by focusing on both the ability to set your own attributes – if the customer was in retail and cared about average order value, I could do that, or I could do time since last purchase.” Marketing maintenance management.

Launch 111
article thumbnail

Field Sales Reps & Managers: The Complete Guide

Veloxy

Field sales is a critical aspect of many businesses’ sales strategies, with representatives and managers working in the field to meet with customers and close more deals. Zippia reports that there are over 731,605 field sales representatives and 127,122 field sales managers currently employed in the United States.

Represent 130